Overview
The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.
Pay: $20.00 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM
ABM Employee Benefits | Front Line Team Members |
ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Responsibilities
- Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
- Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
- Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
- Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
- Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
- Ensure compliance with company quality standards and client requirements.
- Coordinate with teams and supervisors to verify service quality and accuracy.
- Generate periodic quality reports and present findings to management.
- Support onboarding, access management, and system coordination activities.
Preferred Technical Skills:
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).- Knowledge of data analysis and QA methodologies.
- Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
- Strong analytical and communication skills.
Qualifications
Bachelor’s degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.- 1–3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.
- Experience with enterprise applications, reporting systems, or operational software platforms preferred.
