Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
At Workday, our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests.
About the Role
In this role, you will manage multiple executive briefing events from start to finish, acting as a key stakeholder in the launch of the new CXC location, contributing to operational design and the creation of a world-class briefing center. You will interact with all levels and roles of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Workmates who are needed to fulfill the agenda for each event.
Lead end-to-end guest experience from white-glove concierge service, seamless arrival logistics, premium catering management, room setups and meticulous oversight of the briefing center’s aesthetic and hospitality standards.
Partner with building security and corporate safety teams to manage VIP access protocols, ensuring a secure environment without compromising the guest experience.
Manage day to day customer briefings involving various internal teams as well as high-level external customers
Heavy scheduling support – calendar invites and outreach to various teams to confirm availability and ultimately fulfill every part of the briefing agenda
Ability to follow a (mostly) pre-determined process to draft agendas, schedule against those agendas, and host meetings on the day they take place (in the London office)
Ability to juggle various competing timelines and ensure each event stays on track and on time.
Executive presence and confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing event and customers
Partner with sales/services teams to create briefings that reach the most strategic goals of our customers and prospective customers
Collaborate closely with CXC team, technology support team, logistics team, catering, etc. to bring all elements of the briefing together
Support in developing ongoing best practices and heavy involvement with building out a new CXC location process + documentation
Provide immediate, high-touch support for in-room AV/VC technology to ensure a friction-less start to every presentation.
About You
Basic Qualifications:
8+ years relevant experience in executive briefing centers, marketing and/or events
High level of confidence working autonomously - support building the extended program in conjunction with a larger CXC team based in Pleasanton, CA.
Experience working closely with Executive Level (VP+, C-Suite) customers and internal stakeholders required
This is a full time position based in London. In-office time is at least 70%+ per week, days determined by the customer activities on our larger team calendar. Most events run during the hours of 8am-5pm, but occasionally they start earlier or end later.
Other Qualifications:
Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and project management skills, who can execute with or without supervision
Excellent executive communication skills, interpersonal skills, and writing skills
Incredible attention to detail in all areas and in all work produced
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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