Oracle Cloud Infrastructure (OCI) is building the next generation cloud platform powering many of the world's most demanding AI, hyperscale, and enterprise workloads. Our Strategic Customers organization partners directly with OCI's largest and most critical customers, helping them deploy, operate, and scale mission-critical services across Oracle Cloud.
We are seeking a Senior Director of Strategic Customer Engineering Operations to lead operational excellence across OCI's most strategic customer portfolio. This leader will own the systems, processes, governance, incident management, operational readiness, and execution frameworks that enable engineering teams supporting some of OCI's largest customers.
This role sits at the intersection of engineering, operations, executive stakeholder management, customer success, and cloud infrastructure. The successful candidate will build scalable operational mechanisms that improve reliability, accelerate execution, increase engineering efficiency, and ensure world-class customer outcomes.
The ideal candidate has experience operating large-scale cloud infrastructure organizations, leading Site Reliability Engineering (SRE), DevOps, Production Operations, Technical Program Management, or Infrastructure Operations teams in hyperscale environments.
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Internal Responsibilities
Operational Excellence Leadership
- Own operational execution across OCI Strategic Customer Engineering organizations.
- Establish and drive operational review mechanisms, KPIs, OKRs, and business operating rhythms.
- Develop scalable processes that improve execution consistency across multiple engineering teams.
- Lead operational maturity initiatives focused on reliability, efficiency, predictability, and customer outcomes.
Incident Management and Reliability
- Define and oversee executive-level incident management processes.
- Drive post-incident review standards and corrective action governance.
- Partner with OCI service teams to improve service reliability and customer experience.
- Establish mechanisms to identify and mitigate systemic operational risks.
Engineering Productivity and Governance
- Drive operational tooling strategy and engineering effectiveness initiatives.
- Develop executive reporting frameworks and operational dashboards.
- Standardize operational workflows across strategic customer engineering organizations.
- Improve operational visibility, forecasting accuracy, and execution transparency.
Strategic Customer Readiness
- Partner closely with customer-facing engineering leaders supporting OCI's largest accounts.
- Ensure operational readiness for major customer launches, migrations, expansions, and AI deployments.
- Establish executive review processes for customer health, risks, escalations, and delivery commitments.
- Support executive engagements involving OCI's most strategic customers.
Capacity and Planning Partnership
- Partner with Capacity Planning, Infrastructure Operations, Product, and Service Ownership organizations.
- Drive planning mechanisms that improve forecasting and resource allocation.
- Support long-range planning activities for customer growth and infrastructure demand.
Organizational Leadership
- Build and lead a high-performing organization of directors, managers, TPMs, SRE leaders, operations leaders, and engineering specialists.
- Develop leadership talent and succession plans.
- Foster a culture of accountability, operational rigor, continuous improvement, and customer obsession.
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
- 15+ years of experience in cloud infrastructure, DevOps, SRE, production operations, infrastructure engineering, or related domains.
- 7+ years of people leadership experience.
- Experience leading managers and senior leaders within large engineering organizations.
- Experience supporting mission-critical production systems at enterprise or hyperscale scale.
Preferred Qualifications
- Experience at a major cloud provider, hyperscaler, or large-scale technology company.
- Experience leading organizations supporting AI/ML infrastructure, GPU environments, or large-scale distributed systems.
- Deep understanding of:
- Cloud Infrastructure
- Site Reliability Engineering
- DevOps
- Incident Management
- Capacity Planning
- Operational Excellence
- Service Reliability
- Infrastructure Operations
- Strong executive communication skills.
- Proven ability to influence across organizational boundaries.
- Experience operating in highly ambiguous and rapidly growing environments.
Desired Leadership Characteristics
The successful candidate will demonstrate:
- Customer-first mindset
- Operational rigor
- Strong ownership mentality
- Data-driven decision making
- Calm execution during high-pressure situations
- Ability to simplify complex operational challenges
- Strong executive presence
- Cross-functional influence without authority
- Bias for action
- Continuous improvement orientation
External Responsibilities
Operational Excellence Leadership
- Own operational execution across OCI Strategic Customer Engineering organizations.
- Establish and drive operational review mechanisms, KPIs, OKRs, and business operating rhythms.
- Develop scalable processes that improve execution consistency across multiple engineering teams.
- Lead operational maturity initiatives focused on reliability, efficiency, predictability, and customer outcomes.
Incident Management and Reliability
- Define and oversee executive-level incident management processes.
- Drive post-incident review standards and corrective action governance.
- Partner with OCI service teams to improve service reliability and customer experience.
- Establish mechanisms to identify and mitigate systemic operational risks.
Engineering Productivity and Governance
- Drive operational tooling strategy and engineering effectiveness initiatives.
- Develop executive reporting frameworks and operational dashboards.
- Standardize operational workflows across strategic customer engineering organizations.
- Improve operational visibility, forecasting accuracy, and execution transparency.
Strategic Customer Readiness
- Partner closely with customer-facing engineering leaders supporting OCI's largest accounts.
- Ensure operational readiness for major customer launches, migrations, expansions, and AI deployments.
- Establish executive review processes for customer health, risks, escalations, and delivery commitments.
- Support executive engagements involving OCI's most strategic customers.
Capacity and Planning Partnership
- Partner with Capacity Planning, Infrastructure Operations, Product, and Service Ownership organizations.
- Drive planning mechanisms that improve forecasting and resource allocation.
- Support long-range planning activities for customer growth and infrastructure demand.
Organizational Leadership
- Build and lead a high-performing organization of directors, managers, TPMs, SRE leaders, operations leaders, and engineering specialists.
- Develop leadership talent and succession plans.
- Foster a culture of accountability, operational rigor, continuous improvement, and customer obsession.
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
- 15+ years of experience in cloud infrastructure, DevOps, SRE, production operations, infrastructure engineering, or related domains.
- 7+ years of people leadership experience.
- Experience leading managers and senior leaders within large engineering organizations.
- Experience supporting mission-critical production systems at enterprise or hyperscale scale.
Preferred Qualifications
- Experience at a major cloud provider, hyperscaler, or large-scale technology company.
- Experience leading organizations supporting AI/ML infrastructure, GPU environments, or large-scale distributed systems.
- Deep understanding of:
- Cloud Infrastructure
- Site Reliability Engineering
- DevOps
- Incident Management
- Capacity Planning
- Operational Excellence
- Service Reliability
- Infrastructure Operations
- Strong executive communication skills.
- Proven ability to influence across organizational boundaries.
- Experience operating in highly ambiguous and rapidly growing environments.
Desired Leadership Characteristics
The successful candidate will demonstrate:
- Customer-first mindset
- Operational rigor
- Strong ownership mentality
- Data-driven decision making
- Calm execution during high-pressure situations
- Ability to simplify complex operational challenges
- Strong executive presence
- Cross-functional influence without authority
- Bias for action
- Continuous improvement orientation
