8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
CarMax, the way your career should be!
Position Overview
As a Sr. Product Manager you will lead the vision, strategy, and execution of large-scale, complex products that transform the CarMax experience. In this role, you will define product goals aligned with program objectives, drive customer centric solutions, and ensure measurable business impact. You will partner with cross-functional teams to deliver innovative features, prioritize opportunities, and clear roadblocks to launch. If you thrive on solving complex challenges, influencing stakeholders, and creating exceptional customer experiences, this is your opportunity to make a significant impact.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.
Team Overview
You will lead discovery and delivery of complex digital products that ultimately enhance the customer journey. This role is central to defining product vision and strategy, setting objectives and key results, and driving collaboration across engineering, design, and business teams. You will foster innovation, streamline processes, and ensure alignment with CarMax’s broader program strategy.
Role Responsibilities
- Develop and maintain deep knowledge of customer needs, business priorities, industry trends, and technology applications.
- Lead cross-functional teams to launch products, making quick, informed decisions, and removing obstacles.
- Drive product discovery, prioritize opportunities, and manage a dynamic backlog of initiatives.
- Oversee solution design and implementation, monitor post-launch performance, and identify improvement opportunities.
- Advocate for your product by articulating customer and business value through presentations and prototypes.
- Build strong relationships with stakeholders to ensure alignment with company objectives.
- Mentor team members and contribute to best practices in product management and agile delivery.
- Experience delivering customer-facing mobile products (iOS/Android), with a strong understanding of native app development patterns, platform constraints, and release cycles
Required Qualifications
- Bachelor’s degree in a relevant field required; Master’s degree preferred.
- 4+ years of experience in digital product management or a related field.
- Proven ability to balance strategic thinking with hands-on problem-solving.
- Strong communication and influencing skills across all organizational levels.
- Analytical mindset with expertise in using data to drive decisions and measure success.
- Ability to manage multiple priorities with attention to detail and customer focus.
- Passion for creating innovative solutions and delivering exceptional user experiences.
Preferred Qualifications
- 3+ years of experience in an agile environment.
- Technical experience or software development knowledge.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
