The Strategic Customers Engineering team manages Oracle Cloud Infrastructure’s most important and fastest-growing customer relationships. These customers are building workloads on OCI that will drive Oracle’s growth, and our mission is to ensure their success with best-in-class compute, storage, networking, and an expanding set of AI-focused services.
Position Overview
We are seeking a Director (M4) to join the Strategic Customers Engineering organization within Oracle Cloud Infrastructure. This role will lead a high-performing team that partners with senior executives at our top customers while driving cross-functional alignment across OCI engineering, product, operations, and executive leadership. The Director will own delivery of OCI’s largest programs, ensure strategic alignment with customer objectives, and shape OCI’s roadmap. This position can be based in Nashville, TN
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Internal Responsibilities
Responsibilities
- Lead a team focused on program delivery for customer programs.
- Partner across OCI engineering, product, operations, and support teams to deliver large-scale infrastructure and platform readiness.
- Drive execution of complex, cross-functional programs that include hardware deployments, software enablement, and operational readiness.
- Build trusted relationships with customer engineering and operations teams, ensuring alignment on milestones, performance, and delivery.
Provide leadership and mentorship to program managers operating in a high-growth, fast-moving environment.
Preferred Skills & Experience
- Strong program management leadership with proven success running complex, cross-functional initiatives at scale.
- Familiarity with Data Center architectures and operations.
- Understanding of complex customer workloads, including how they map to infrastructure and software stacks.
- Experience in a customer-facing role in a tech company; direct engagement with customers is a plus.
- Exceptional communication, presentation, and relationship-building skills.
- Ability to thrive in ambiguity, drive clarity, and deliver results in fast-paced environments.
- Previous people management experience.
External Responsibilities
Responsibilities
- Lead a team focused on program delivery for customer programs.
- Partner across OCI engineering, product, operations, and support teams to deliver large-scale infrastructure and platform readiness.
- Drive execution of complex, cross-functional programs that include hardware deployments, software enablement, and operational readiness.
- Build trusted relationships with customer engineering and operations teams, ensuring alignment on milestones, performance, and delivery.
Provide leadership and mentorship to program managers operating in a high-growth, fast-moving environment.
Preferred Skills & Experience
- Strong program management leadership with proven success running complex, cross-functional initiatives at scale.
- Familiarity with Data Center architectures and operations.
- Understanding of complex customer workloads, including how they map to infrastructure and software stacks.
- Experience in a customer-facing role in a tech company; direct engagement with customers is a plus.
- Exceptional communication, presentation, and relationship-building skills.
- Ability to thrive in ambiguity, drive clarity, and deliver results in fast-paced environments.
- Previous people management experience.
