Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role:
The candidate will provide critical support to Markem-Imaje’s Account Managers in US and Canada by ensuring that demo equipment is functional, presentable and configured for specific demo requests. They will ship equipment to the demo location, track the return of the equipment once the demo is completed, and repair maintain and prepare the equipment for the next demo.
Job Responsibilities:
- Repair sales dedicated equipment and prepare/configure for up-coming demos, trials and tradeshows
- Maintain proper level of inventory for working supplies, repairs and demo equipment
- Interface with Sales Management, Marketing and Area Commercial Support Specialists to align on assignments and priorities
- Maintain demo equipment for Sale Team demo/trials, including upgrading hardware/firmware when necessary and reconfigure the equipment when necessary
- Schedule and/or participate in pre-trial calls to ensure equipment is properly configured for upcoming demo/trial
- Prepare for and ship equipment to the demo location as requested by sales, and track shipments to ensure delivery meets scheduled date
- Maintain and properly store demo equipment when not in-use
- Maintain an up-to-date inventory of demo printers and accessories to ensure equipment can be prepped for up-coming customer demos in a timely manner
- Job Requirements:
- Minimum of three years’ Field Service or Remote Service experience
- Associates degree (AA) or equivalent from a two-year college or technical school; three to five years related experience and/or training, or a combination thereof
- High aptitude with electro-mechanical equipment
- Ability to effectively document and communicate technical details
- Must be able to read and comprehend technical documentation, including product manuals, technical drawings and specifications
- Excellent written and verbal communication skills to all levels of the organization
- Inventory Management skills
- Problem solving skills
- Ability to work in SAP MM & CS module is a plus, but not required
- Proven track record of effectively working in a team environment
- Must be proficient in the Microsoft Office 365 Applications suite
- Proficient experience with SalesForce is a plus
- Experience with industrial communications and control software is a plus
- Ability to lift/push/pull up to 50lbs occasionally through the workday
- Ability to travel bi-weekly/monthly to our Keene, NH facility to assist with the demo center operations during late Q3/Q4 2026
The right candidate will be aligned to our values and culture:
• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people
If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!
Work Arrangement : Onsite
Pay Range: $35.45 - $47.96 [per hour]
Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function :
