Lead Application Engineer

Henkel Corporation • Regular - Full Time • Sriracha Chonburi, Chon Buri, THA • 8h ago

Work with application equipment to provide solutions to enhance customer adhesive related processes Responsible for products application / technical training and coaching of field sales forces and customers
Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
Promote internally SBU innovations and best learnings cross accounts
Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
Reports quality issues / customes claims to relevant parts of the organization (incl. CCMS/CAPRIS) Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions

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