About this Position
At Henkel, you’ll be part of an organization that’s shaping the
future through innovation, sustainability and collaboration. With our trusted
brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our
cutting-edge technologies, you’ll have countless opportunities to explore new
paths and grow.
This position is with our Adhesive Technologies business unit –
where we empower our people to transform industries and provide our customers
with a competitive advantage through adhesives, sealants and functional
coatings.
Dare to learn new skills, advance in
your career and make an impact at Henkel. What you´ll do
- Ensure raw materials and finished products meet quality standards, improving processes, production output, and customer satisfaction.
- Lead customer complaint management end to end, including containment, root cause analysis (A3/8D), corrective/preventive actions, escalation, and closure in CCMS.
- Act as the customer-facing quality representative in critical situations, ensuring clear, timely, and accurate communication.
- Drive continuous improvement by analyzing quality KPIs, SPC data, complaint trends, and leading A3 projects to reduce defects and processing time.
- Support and participate in customer, external, and internal audits, while ensuring compliance with Henkel quality policies, standards, and management systems.
- Provide plant-wide quality assurance support, including blocking suspect material, stopping production when standards are violated, and supporting Management of Change.
- Coordinate cross‑functionally, lead or delegate activities, secure resources, and ensure safety, documentation accuracy, and stakeholder alignment.
