Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
- US based hybrid role requiring a candidate in McLean, VA onsite 3 days/week***
Job Summary
We are seeking a highly skilled and strategic UX professional to join Hilton Supply Management's Digital Solutions team at our McLean Corporate Headquarters in a hybrid capacity. In this role, you will be instrumental in shaping the end-to-end user experience across a suite of enterprise digital products, including external-facing platforms and internal applications that serve a diverse range of users such as hotel owners, operators, suppliers, and internal stakeholders. You will bring a strong foundation in UX research, information architecture, and interaction design, paired with the UI design capabilities needed to drive cohesive, intuitive, and scalable digital experiences. Partnering closely with cross-functional teams and business stakeholders, you will translate complex procurement and supply chain processes into seamless digital journeys that drive adoption, efficiency, and commercial growth.
Responsibilities
- Conduct user research to understand behaviors, motivations, and pain points across key user segments
- Create and maintain user personas and role-based experience frameworks aligned to HSM audiences, including owners, operators, management groups, property users, and suppliers
- Map current-state and future-state user journeys across ordering workflows, supplier-facing platforms, and other systems, identifying friction points to improve usability, efficiency, and engagement
- Advocate for a user-centered design approach across cross-functional teams and throughout the product development lifecycle
- Define and implement methods to measure user experience effectiveness using qualitative and quantitative metrics such as usability testing, analytics, and user feedback, and translate insights into actionable design improvements
- Lead UX efforts to define and evolve the end-to-end user journey across external-facing platforms and internal applications
- Translate business goals and user needs into clear experience strategies, wireframes, and interaction models that can be implemented within target digital platforms
- Develop and maintain user flows, information architecture, and navigation models to maximize user adoption
- Design experiences tailored to different user roles and contexts, including brand requirements, regional targeting, and contract status
- Define how product recommendations should be surfaced and visualized in the portal and future buying platform, collaborating on the intuitive integration of AI-driven recommendations into user workflows
- Create wireframes, mockups, and interactive prototypes for key features and enhancements
- Support light UI design needs while maintaining UX best practices
- Apply, maintain, and enhance system UX design standards and create reusable component libraries to ensure consistency across experiences
- Partner with Digital Solutions, Brand Engagement, Category Management, Strategy and Analytics, and external vendors to align on experience goals
- Facilitate working sessions to define requirements, validate flows, and iterate on designs
- Ensure seamless alignment between UX design, complex business logic, and technical feasibility
- Establish UX standards, guidelines, and scalable design patterns, while supporting documentation and knowledge sharing for UX processes and outputs
Skills
- Strong expertise in user research and persona development
- Proficiency in journey mapping and information architecture
- Wireframing and prototyping skills with a high degree of craft and clarity
- Ability to translate complex business processes into intuitive, user-centered digital experiences
- Strong written, verbal, and executive communication skills
- Demonstrated stakeholder management and cross-functional collaboration abilities
- Understanding of UX measurement frameworks and data-driven design principles
- Familiarity with AI-driven product recommendations or personalized user experience implementations is a plus
- Experience with UX experimentation and iterative design methodologies is a plus
Qualifications
- 4+ years of experience in UX design, product design, or a related field
- Proficiency in Figma for design, prototyping, and cross-functional collaboration is required
- Demonstrated experience supporting UX delivery across the full project lifecycle, including planning, requirements gathering, build, testing, deployment, and post-implementation activities
- Experience designing B2B applications, enterprise tools, procurement software, or marketplace platforms is preferred
- Exposure to AI-driven product recommendations or personalized user implementations is preferred
This is a rare opportunity to make a meaningful and lasting impact on the digital experience of one of the world's most recognized hospitality brands. You will work at the intersection of design strategy, enterprise technology, and AI innovation, shaping the tools and platforms used by thousands of hotel owners, operators, and suppliers around the globe. If you are passionate about solving complex problems through thoughtful design and thrive in a collaborative, fast-paced environment, this role offers the visibility, scope, and creative challenge to take your career to the next level.
