LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
This role will be based in London.
The Customer Success Manager role is part of the LinkedIn Talent Solutions organisation. This is an important role in our Search & Staffing vertical, focusing on local relationships with our complex, Large Enterprise Staffing clients in the UK.
Your primary objective is to be a highly trusted advisor and strategic partner to Enterprise Staffing companies, working with multiple senior stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our client’ sourcing process.
Responsibilities
Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.
Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.
Partner closely alongside the LinkedIn sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,
Qualifications
Basic qualifications:
Preferred Qualifications:
- 2+ years of experience in Search & Staffing, Agency Recruitment or similar hire-for-others industry experience, or working with Staffing customers.
Demonstrated ability to manage a select, complex portfolio of clients
Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience
Experience analysing data, trends and client information to identify product or service growth opportunities
Proficient in AI tools such as Microsoft Co-Pilot, Co-Work, and Claude
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
Suggested Skills:
Additional Information
Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
