Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Candidates should have experience delivering continuous, SLA-driven technical support across network, voice, data, transport, and application services. Candidates should have strong communication, collaboration, customer service, problem-solving, and teamwork skills, with the ability to work effectively in a team environment. They should also be skilled in troubleshooting, incident resolution, escalation with 2–5 years of relevant experience and preferred certifications such as Network+ or CCNA.
Education Requirements:
- Bachelor’s degree (BS/BA) desired. 2+ years of related experience. Certification is required in some areas.
