Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
About the Role
Oracle Health is seeking a Technical Analyst 3 – Support to join a team responsible for delivering regulatory reporting solutions for healthcare organizations. This role supports customers using Oracle Health (Cerner Millennium) while helping drive the transition to Oracle Analytics Cloud (OAC).
As a member of the team, you will troubleshoot complex reporting issues, support regulatory reporting requirements, and partner with healthcare customers to ensure accurate and timely submissions to regulatory agencies. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to work effectively under critical customer deadlines.
Internal Responsibilities
Responsibilities
- Support and troubleshoot complex reporting solutions within Oracle Health (Cerner Millennium) and Oracle Analytics Cloud.
- Investigate and resolve customer-reported issues involving reports, databases, and regulatory reporting workflows.
- Develop, analyze, and troubleshoot SQL and CCL queries to identify and resolve data issues.
- Support healthcare organizations in meeting regulatory reporting requirements and submission deadlines.
- Perform root cause analysis and recommend long-term solutions for recurring issues.
- Collaborate with cross-functional teams to support reporting platform migrations and enhancements.
- Document troubleshooting steps, resolutions, and technical knowledge for internal and customer use.
- Prioritize multiple customer issues while maintaining a high level of service and responsiveness.
- Build strong relationships with customers through effective communication and technical consultation.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
- Experience supporting Oracle Health/Cerner Millennium applications.
- Strong experience with:
- SQL
- CCL (Cerner Command Language)
- Database management and troubleshooting
- Healthcare reporting solutions
- Experience supporting healthcare customers in a technical support, reporting, or application analyst role.
- Familiarity with reporting platforms such as Oracle Analytics Cloud, Tableau, or similar business intelligence tools.
- Understanding of healthcare regulatory reporting requirements (CMS experience is highly preferred).
- Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities in a fast-paced, customer-focused environment.
Preferred Experience
Candidates with experience in one or more of the following are highly encouraged to apply:
- Oracle Health (Cerner Millennium)
- Oracle Analytics Cloud (OAC)
- Healthcare analytics or reporting
- SQL performance tuning and query optimization
- Regulatory reporting within healthcare environments
- Electronic Health Record (EHR) support
- Customer-facing technical support
What Makes You Successful
- You enjoy solving complex technical problems.
- You communicate technical concepts clearly to both technical and non-technical audiences.
- You thrive in deadline-driven environments where customer success is a priority.
- You take ownership of issues from investigation through resolution.
- You collaborate effectively across technical and business teams to deliver high-quality customer outcomes.
External Responsibilities
Responsibilities
- Support and troubleshoot complex reporting solutions within Oracle Health (Cerner Millennium) and Oracle Analytics Cloud.
- Investigate and resolve customer-reported issues involving reports, databases, and regulatory reporting workflows.
- Develop, analyze, and troubleshoot SQL and CCL queries to identify and resolve data issues.
- Support healthcare organizations in meeting regulatory reporting requirements and submission deadlines.
- Perform root cause analysis and recommend long-term solutions for recurring issues.
- Collaborate with cross-functional teams to support reporting platform migrations and enhancements.
- Document troubleshooting steps, resolutions, and technical knowledge for internal and customer use.
- Prioritize multiple customer issues while maintaining a high level of service and responsiveness.
- Build strong relationships with customers through effective communication and technical consultation.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
- Experience supporting Oracle Health/Cerner Millennium applications.
- Strong experience with:
- SQL
- CCL (Cerner Command Language)
- Database management and troubleshooting
- Healthcare reporting solutions
- Experience supporting healthcare customers in a technical support, reporting, or application analyst role.
- Familiarity with reporting platforms such as Oracle Analytics Cloud, Tableau, or similar business intelligence tools.
- Understanding of healthcare regulatory reporting requirements (CMS experience is highly preferred).
- Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities in a fast-paced, customer-focused environment.
Preferred Experience
Candidates with experience in one or more of the following are highly encouraged to apply:
- Oracle Health (Cerner Millennium)
- Oracle Analytics Cloud (OAC)
- Healthcare analytics or reporting
- SQL performance tuning and query optimization
- Regulatory reporting within healthcare environments
- Electronic Health Record (EHR) support
- Customer-facing technical support
What Makes You Successful
- You enjoy solving complex technical problems.
- You communicate technical concepts clearly to both technical and non-technical audiences.
- You thrive in deadline-driven environments where customer success is a priority.
- You take ownership of issues from investigation through resolution.
- You collaborate effectively across technical and business teams to deliver high-quality customer outcomes.
