Overview
Generally responsible for revenue transactions associated with daily parking customers. Responsible for providing exceptional customer service and operational support at parking facility exits. This position serves as the first point of contact for customers experiencing questions, payment concerns, equipment issues, or exit delays. The Exit Ambassador assists customers with a professional and courteous approach while helping maintain efficient traffic flow and ensuring compliance with parking procedures.
The ideal candidate demonstrates strong communication skills, problem-solving abilities, and the ability to remain calm and professional in a fast-paced, customer-facing environment.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
Responsibilities
JOB DUTIES:
May Include:
- Provide friendly, professional assistance to customers exiting the parking facility.
- Assist customers with questions, concerns, and general parking-related inquiries.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
- Assist customers with payment transactions, tickets, validations, and parking access issues.
- Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
- Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
- Maintain awareness of lane conditions and communicate operational concerns to supervisors.
EDUCATION/TRAINING/LICENSE(S) REQUIRED:
High School education or equivalent, previous cashier and/or customer service training helpful.
EXPERIENCE/JOB KNOWLEDGE:
A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.
PHYSICAL REQUIRMENTS:
- Ability to stand and walk for extended periods.
- Ability to work outdoors in varying weather conditions.
- Ability to communicate clearly with customers and team members.
- Ability to occasionally assist with traffic direction and operational needs.
COMMUNICATION REQUIREMENTS:
Verbal and written communication skills in English.
Qualifications
EDUCATION/TRAINING/LICENSE(S) REQUIRED:
High School education or equivalent, previous cashier and/or customer service training helpful.
EXPERIENCE/JOB KNOWLEDGE:
A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.
PHYSICAL REQUIRMENTS:
- Ability to stand and walk for extended periods.
- Ability to work outdoors in varying weather conditions.
- Ability to communicate clearly with customers and team members.
- Ability to occasionally assist with traffic direction and operational needs.
COMMUNICATION REQUIREMENTS:
Verbal and written communication skills in English.
