Overview
Responsible for serving as the front-line of transportation support, collaborating with the client to coordinate route planning and coverage contingency plans, interfacing with passengers and other supervisors to ensure the safe and timely transportation for the City of Atlanta.
Pay: $23.00 per hour
Flex Shift: 3:00AM – 11:00AM/11:00AM – 7:00PM
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
Responsibilities
- Answer incoming calls from clients, Bus Operators, and other personnel in a professional and courteous manner.
- Observe and ensure buses are departing on a timely basis per the assigned schedule.
- Stay updated with DOT regulations, company policies, and industry best practices.
- Provide direct support, management, and leadership to all Bus Managers within the transportation zone.
- Provide daily oversight and management of operations, extending front-line support to drivers as needed.
- Manage employee issues including tardiness, absenteeism, late call-outs, and employee relations disputes.
- Ensure buses are entered in the GPS system.
- Prioritize safety in all transportation services through practice, communication, reinforcement, and regulation.
- Provide front-line observation of Bus Managers for reasonable suspicion of drug or alcohol misuse and respond accordingly as trained.
- Review daily Moments of Safety with the team.
- Notify Bus Drivers of selection for random drug and alcohol testing.
- Coordinate transportation route planning, coverage, and contingency plans.
- Make daily adjustments to routes, schedules, and driver assignments based on absences, late call-outs, breakdowns, and other factors.
- Respond to all on-site accidents and coordinate with law enforcement officials as needed.
- Manage the continuous safety and quality improvement for all transportation services within the zone.
- Regularly observe Bus Drivers, identify needs for remedial training, and develop action plans with Safety & Training.
Qualifications
- High school diploma or equivalent.
- Flexibility to work assigned shifts, including evenings, weekends, and holidays, and the ability to respond to emergency operational needs when required.
- One (1) year of supervisory experience is required. Previous dispatch experience, customer service experience, and commercial driving experience are required.
- Must possess a Class B or Class A Commercial Driver License (CDL) with Passenger Endorsement and a current DOT Medical Certification.
