JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Find your next move at JLL and build a fulfilling career
At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.
What this opportunity involves:
As a Workplace Ambassador at JLL, you'll be the face of hospitality for one of our client locations based in North Sydney, delivering an exceptional front-of-house experience that leaves a lasting impression. You'll own the day-to-day operation of the welcome reception desk and orchestrate every touchpoint of the guest journey—from pre-arrival coordination through to departure. This role is about creating moments that matter: ensuring every visitor, client, and employee feels genuinely welcomed and supported from the moment they arrive. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and you'll embody that commitment through first-class hospitality and seamless service delivery. Working collaboratively with the workplace services team, you'll demonstrate a deep understanding of guest needs and consistently exceed expectations. You'll also support meeting and event logistics, manage visitor compliance systems, and maintain immaculate front-of-house spaces that reflect the highest standards of professionalism. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll be a vital connector across multiple teams and touchpoints, ensuring every experience is smooth, welcoming, and memorable.
An Overview of the role:
- Deliver exceptional reception and front-of-house services, creating a positive and professional first impression for all guests, clients, and visitors
- Manage visitor registration and check-in ensuring full compliance with health and safety, legal, and security protocols
- Act as an in-person concierge, providing information about the local area, office facilities & building amenities
- Support event hosts with guest registrations, check-ins, and arrivals to ensure seamless and well-coordinated experiences
- Provide support for conferences by coordinating conference room booking and preparing conference rooms for meetings, including ordering catering as required
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Manage mailroom operations and incoming deliveries, maintaining clear communication channels and high service standards throughout the process
- Maintain a polished, uncluttered reception desk and waiting areas in line with global presentation standards, ensuring all front-of-house spaces reflect professionalism and hospitality excellence
- Excellent client service and communication skills.
- Ability to work well in a team environment
Sounds like you? This is what we are looking for:
- Minimum 2 years of experience working in a corporate office environment with exposure to front-of-house or guest-facing responsibilities
- Strong customer service background in a dynamic environment with demonstrated ability to manage multiple priorities simultaneously
- Intermediate IT skills with proficiency in Microsoft Office
- Fluency in English, both written and verbal, with excellent interpersonal and communication abilities
- Highly organised with strong attention to detail and the ability to prioritise tasks effectively under pressure
- Proven problem-solving skills and a collaborative team mindset, with the ability to build positive working relationships across diverse teams
- Professional presentation and demeanour, with the ability to maintain composure, discretion, and a welcoming presence at all times
- Demonstrated ability to multitask, manage projects independently, and consistently meet deadlines
Location:
On-site –North Sydney, NSW
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
