LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The LinkedIn Billing Support team is seeking an enthusiastic, customer-focused, and collaborative Billing Support Analyst who views every customer interaction as an opportunity to deliver a world-class support experience.
As a Billing Support Analyst, you will work closely with customers and cross-functional partners in a fast-paced environment, supporting the end-to-end order-to-cash cycle across LinkedIn's corporate business lines. You will serve as the voice of LinkedIn to our customers by resolving both routine and non-routine billing inquiries, leveraging your product, process, and technical knowledge to deliver timely, accurate, and customer-centric solutions.
Beyond resolving customer issues, you will contribute to operational excellence by identifying opportunities to improve processes, supporting continuous improvement initiatives, and helping deliver an exceptional customer experience.
Responsibilities:
Provide billing support to LinkedIn Enterprise customers, both internal and external, delivering timely, accurate, and customer-focused resolutions.
Process invoices and accurately handle customer inquiries related to invoices, credit memos, debit memos, and other billing transactions.
Troubleshoot billing issues by leveraging product, process, and system knowledge, escalating complex issues to the appropriate teams when necessary.
Handle customer inquiries across multiple support channels, including email, phone, and chat, demonstrating strong communication skills and customer advocacy throughout every interaction.
Collaborate effectively with regional and cross-functional partners, including Finance, Sales, Operations, Product, and Engineering teams, to drive timely issue resolution and maintain effective information flow.
Build and maintain a strong working knowledge of LinkedIn products, billing processes, policies, and internal tools to provide accurate guidance and improve customer outcomes.
Leverage automation and AI-enabled tools, where appropriate, to improve productivity, streamline workflows, and enhance the customer experience.
Qualifications
Basic Qualifications
Preferred Qualifications
Suggested Skills
Additional Information
Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
