Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
This role can be located in one of our corporate offices in Seattle, WA or Arlington, VA (HQ2).
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management • Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience • Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs • Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence • Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life
Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions • Review and analyze performance data to identify growth opportunities • Develop and present strategic recommendations to vendors • Participate in team meetings and knowledge-sharing sessions • Manage multiple projects while maintaining high service standards
Basic qualifications
- Knowledge of Excel at an advanced level
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Demonstrated analytical and problem-solving capabilities
- Experience with data analysis and presentation tools
- Excellent written and verbal communication skills
Preferred qualifications
- Experience with project management
- Experience working with multiple groups of stakeholders
- Experience in process improvement
- Experience in retail, e-commerce, or technology industries
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
