About this Position
At
Henkel, you’ll be part of an organization that’s shaping the future through
innovation, sustainability and collaboration. With our trusted brands like
Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge
technologies, you’ll have countless opportunities to explore new paths and
grow.
This
position is with our Adhesive Technologies business unit – where we empower our
people to transform industries and provide our customers with a competitive
advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and
make an impact at Henkel. What you´ll do
- Lead customer complaint investigations, partnering with manufacturing, R7D, sales customer service, and technical teams to identify root causes, implement corrective actions, and meet quality KPI's.
- Serve as the primary technical resource for customers by conducting audits, troubleshooting, product demonstrations, and on-site visits to resolve issues and improve performance.
- Manage site quality programs, including Supplier Quality Control (SQC), product adjustments, and continuous improvement initiatives to reduce quality costs and enhance operational performance.
- Oversee customer sample testing activities, interpret results, and communicate findings and recommendations to customers and internal stakeholders.
- Deliver technical training and coaching for customers, sales teams, and cross-functional partners while collaborating closely with Quality, Marketing, Product Development, and innovation teams.
- Lead internal quality audits (LPA, GMP, and product audits), drive corrective actions to closure, and maintain expertise in quality systems and databases such as SAP, LIMS, and SmartFactory.
