We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Directs workflow of activities for managing local client relationships. Manages and develops the client relationship as the liaison between clients and the enterprise. Provides ongoing client support and identifies opportunities to retain and expand existing business as the key point of contact for driving customer satisfaction.
What you will do
- Assesses client needs by partnering with leadership to present a comprehensive value proposition for new products and services to grow the customer base and increase ongoing customer loyalty.
- Assists with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.
- Manages client meetings, summarizes meeting notes, and disseminates follow-up action items to upper management.
- Builds relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition.
- Conducts quarterly executive reviews to review business deliverables and to evaluate new opportunities.
- Identifies at-risk accounts and consults with internal partners to assist with the development of action plans to address customer risks and opportunities.
- Reviews contracts on a customer-by-customer basis and conducts specific follow-up measures to ensure contract compliance and timeliness.
Required Qualifications
- Prior customer-facing experience.
- The ability to travel overnight at least 50% of the time.
- Salesforce experience.
0-2 years work experience
Education
- Bachelor's degree preferred.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $93,574.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/28/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
