The AccountManagerisa roleprimarily responsibleforsaturatingand expandingkeyaccounts. The AccountManagerworksdirectlywith customersto identifyand qualifyrequisitions.Additionally, the Account Managermanagesalldeliveryresources, including customer support,tomake surethatboththeclient’shiringneedsand the contractemployees’expectationsaremet.TheAccount Managermayserve asasinglepointof contactto maintainthe relationshipand businessneedsof Maxim’shighvolumeclients.TheAccountManagermayalsohave insidesales dutiesandmeetingswith key customers. TheAccountManagermayberesponsibleforcertainbusinessdevelopmentand managementfunctions, whichwillvary by officeand determined by the directmanagerof theAccount Manager.
EssentialDutiesandResponsibilities:
- Saturatesandexpandskeyassignedaccount(s)throughrelationshipsandmanagesfulfillment ofquality candidates and exceptional customer service
- Contributestothevendorimplementationprocess;uptoand includingprogramdesign
- Collectsandmanagesopenpositions(forclientsinrespectiveterritory)
- Managesday-to-dayofficeoperationaldutiesincludingleadingRedZone,EndZone,Business Line Meetings duringbusinesshours
- Providesregularcontactanddevelopsandmaintainsrelationshipswithassignedaccountsto evaluateneeds,performance, and businessdevelopment opportunities
- Developscompensationdesignforactivecaregivers andfieldstaff
- Manages specific program reports and meets report guidelines to include expenditure, payroll, tax, consumer budget/funds, and time and attendance reports
- Managestheperformanceand developmentof Consumer Relation Specialists ,Field Support and otherteammembers,asapplicable
- Developsandimplementsclientandcaregiverretentionstrategies
- Identifieschallengesorbreakdownsintheonboardingprocessinternallyandwithkeyaccounts and developssolutionsthatmaintainapplicablerequirements, quality,andcustomer service
- Reportsproductionandresultstoapplicableleadership
- Buildsand cultivatesrelationshipswithindustrycontactstogain industry knowledge,referrals andbusiness developmentleads
- Managesand maintainssales andrecruitment KPIs
- Ensurescandidatemeetsrequiredstandards ofhireforMaximandapplicablecontract(s)
- Ensuresclientexpectationsareunderstoodandmet;addressesandresolvesconcernsrelating to customerserviceorcaregiverand fieldstaffperformance
- Documentscandidate,caregiver,fieldstaff,andclientcorrespondenceandactivitieswithin systemofrecord
- Directstheon-callschedulefortheassignedaccount(s);performson-callasneeded
- Developsunderstandingofprocurementprocessandparticipatesintheprocessasneeded
- Functionsasprimarymemberoftheinterdisciplinaryofficeteam
- Performsotherdutiesasassigned
MinimumRequirements:
- UndergraduatedegreepreferredinBusiness,Marketing,Management,Communications, Provider Relations, Healthcare Administrationor RNDegree
- Twoyearscombinedexperienceinrecruitment,customerservice,andbusinessdevelopment experience
- Frequent daily travel throughout the specific geographic area; overnight travel may be required (10% of the time)
- Mustmeetallfederal,state,andlocalrequirements
- CommitmenttotheAccountManagerroleforaminimumoftwoyears
- Demonstratedskillsetsinleadership,development,andbusinessacumen
- Proficiency in English language required
- Excellent communication skills
- Computer proficiency including Microsoft Office Suite (Word, Excel, Teams, PowerPoint, etc.)
Wage/Salary Information:
$60,000 annually PLUS $10,000 COLA and bonus potential
Maxim Benefits: Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
