Senior Director, Data Center Operations

Oracle Corporation • Chicago, IL, United States, US • 5d ago

Oracle Cloud Infrastructure (OCI) is continuing its rapid expansion across parts of North America, delivering next-generation cloud infrastructure to support enterprise and AI-driven workloads. As our cloud footprint continues to grow, we are seeking an accomplished executive to lead Cloud Hardware Support (CHS) across parts of North America.

This Senior Director will provide strategic and operational leadership for a rapidly growing regional organization, with responsibility spanning Build & Deployment, steady-state operations, hardware maintenance, and break-fix support across Oracle's cloud infrastructure.

The successful candidate will establish a scalable operating model that enables rapid regional expansion while maintaining operational excellence, customer service, and workforce effectiveness. This leader will build high-performing teams, standardize operations across multiple countries, and drive continuous improvement through automation, AI, process engineering, and operational innovation.

This is a unique opportunity to shape the future of Oracle's cloud operations across one of its fastest-growing regions.

Internal Responsibilities

Key Responsibilities

We are seeking a dynamic and visionary executive with a proven track record of leading hyperscale infrastructure organizations through periods of rapid growth and transformation. This leader will be responsible for scaling Cloud Hardware Support operations across parts of North America while ensuring the organization remains operationally efficient, customer-focused, and ready to support Oracle's continued cloud expansion.

Additional responsibilities include:

Provide executive leadership for Cloud Hardware Support operations across parts of North America, including Build & Deployment, production readiness, hardware lifecycle management, and break-fix operations.
Develop and execute a scalable regional operating model capable of supporting continued hyperscale growth across multiple countries.
Lead a large, geographically dispersed organization that is expected to grow significantly as Oracle expands its cloud footprint throughout the region.
Drive operational excellence by standardizing deployment methodologies, improving service delivery, and implementing best practices across all regional operations.
Champion the use of AI, automation, process engineering, and data-driven decision making to improve productivity, increase operational efficiency, and reduce the dependency between infrastructure growth and headcount expansion.
Build and develop high-performing leadership teams while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Partner closely with Engineering, Networking, Software Development, Product, Supply Chain, Data Center Engineering, and other cross-functional organizations to ensure successful delivery of new cloud regions and ongoing operational excellence.
Establish strong contractor, partner, and vendor relationships to support regional deployment and operational readiness.
Ensure customer commitments and operational service levels are consistently achieved while proactively managing operational risk.
Act as the senior Cloud Hardware Support leader across parts of North America, influencing strategic priorities and representing the organization with executive stakeholders across Oracle.

Preferred Skills and Experience

Executive leadership experience within hyperscale cloud infrastructure, cloud operations, hardware support, data center operations, or infrastructure engineering.
Proven experience leading large, geographically distributed organizations across multiple countries and cultures.
Demonstrated success scaling operations within rapidly growing cloud or technology organizations.
Strong understanding of hyperscale data center operations, infrastructure deployment, hardware lifecycle management, and operational support.
Proven track record of driving operational transformation through AI, automation, intelligent tooling, process engineering, and scalable operating models.
Experience leveraging emerging AI capabilities and operational analytics to improve workforce productivity, operational performance, and service quality.
Exceptional strategic thinking, organizational leadership, and execution capabilities.
Strong executive presence with the ability to influence senior stakeholders across engineering, infrastructure, product, and business organizations.
Experience building high-performing leadership teams and developing organizational capability through periods of significant growth.
Demonstrated ability to manage complex regional operations while balancing customer requirements, operational excellence, and business priorities.

Leadership Competencies

Performance, drive, and execution—Holds self and others accountable for delivering shareholder value. Creates and instills a performance driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of organizational results. Delivers audience-appropriate messages about financial performance and future expectations.
Collaboration—Fosters collaboration between business leaders. Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues. Drives a diverse and inclusive culture throughout the organization. Instills a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes. Aligns strategic priorities of own area with the direction and priorities of the broader organization.
Communicating for impact—Ensures clarity around organization's strategic intent and business objectives. Champions strategic initiatives in ways that generate organization-wide understanding and support. Builds confidence and inspires support through a convincing presentation style.
Inspirational leadership—Establishes and models authentic leadership across internal and external boundaries. Builds internal and external reputation as a strategic business leader. Inspires and empowers others toward achievement of goals and strategies. Employs and develops the right talent at every level.
Competitive edge—Predicts changes in customer expectations; takes advantage of opportunities to shape and re-shape market propositions. Builds long-term business value. Creates a culture of innovation and encourages entrepreneurship. Strategically develops a range of options/paths to achieve business objectives within a changing environment.
Change agility—Initiates strategic change initiatives in anticipation of a changing external environment. Champions organizational change initiatives in a way that helps people understand, appreciate, and support them. Guides the organization to remain flexible in a changing, competitive environment. Fosters creativity, measured risk-taking actions, and entrepreneurial thinking in others
Mastering complexity—Makes decisions about the long-term strategy to sustainably grow the business. Creates an environment that shapes and supports cross-functional analysis of problems and decision-making. Actively supports the resolution of ambiguous, complex problems that cross organizational boundaries. Creates an environment of personal accountability and ownership for problem-solving.

Education

A Bachelors’ degree is preferred. An advanced degree is a plus.

External Responsibilities

Key Responsibilities

Additional responsibilities include:

Provide executive leadership for Cloud Hardware Support operations across parts of North America, including Build & Deployment, production readiness, hardware lifecycle management, and break-fix operations.
Develop and execute a scalable regional operating model capable of supporting continued hyperscale growth across multiple countries.
Lead a large, geographically dispersed organization that is expected to grow significantly as Oracle expands its cloud footprint throughout the region.
Drive operational excellence by standardizing deployment methodologies, improving service delivery, and implementing best practices across all regional operations.
Champion the use of AI, automation, process engineering, and data-driven decision making to improve productivity, increase operational efficiency, and reduce the dependency between infrastructure growth and headcount expansion.
Build and develop high-performing leadership teams while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Partner closely with Engineering, Networking, Software Development, Product, Supply Chain, Data Center Engineering, and other cross-functional organizations to ensure successful delivery of new cloud regions and ongoing operational excellence.
Establish strong contractor, partner, and vendor relationships to support regional deployment and operational readiness.
Ensure customer commitments and operational service levels are consistently achieved while proactively managing operational risk.
Act as the senior Cloud Hardware Support leader across parts of North America, influencing strategic priorities and representing the organization with executive stakeholders across Oracle.

Preferred Skills and Experience

Executive leadership experience within hyperscale cloud infrastructure, cloud operations, hardware support, data center operations, or infrastructure engineering.
Proven experience leading large, geographically distributed organizations across multiple countries and cultures.
Demonstrated success scaling operations within rapidly growing cloud or technology organizations.
Strong understanding of hyperscale data center operations, infrastructure deployment, hardware lifecycle management, and operational support.
Proven track record of driving operational transformation through AI, automation, intelligent tooling, process engineering, and scalable operating models.
Experience leveraging emerging AI capabilities and operational analytics to improve workforce productivity, operational performance, and service quality.
Exceptional strategic thinking, organizational leadership, and execution capabilities.
Strong executive presence with the ability to influence senior stakeholders across engineering, infrastructure, product, and business organizations.
Experience building high-performing leadership teams and developing organizational capability through periods of significant growth.
Demonstrated ability to manage complex regional operations while balancing customer requirements, operational excellence, and business priorities.

Leadership Competencies

Performance, drive, and execution—Holds self and others accountable for delivering shareholder value. Creates and instills a performance driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of organizational results. Delivers audience-appropriate messages about financial performance and future expectations.
Collaboration—Fosters collaboration between business leaders. Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues. Drives a diverse and inclusive culture throughout the organization. Instills a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes. Aligns strategic priorities of own area with the direction and priorities of the broader organization.
Communicating for impact—Ensures clarity around organization's strategic intent and business objectives. Champions strategic initiatives in ways that generate organization-wide understanding and support. Builds confidence and inspires support through a convincing presentation style.
Inspirational leadership—Establishes and models authentic leadership across internal and external boundaries. Builds internal and external reputation as a strategic business leader. Inspires and empowers others toward achievement of goals and strategies. Employs and develops the right talent at every level.
Competitive edge—Predicts changes in customer expectations; takes advantage of opportunities to shape and re-shape market propositions. Builds long-term business value. Creates a culture of innovation and encourages entrepreneurship. Strategically develops a range of options/paths to achieve business objectives within a changing environment.
Change agility—Initiates strategic change initiatives in anticipation of a changing external environment. Champions organizational change initiatives in a way that helps people understand, appreciate, and support them. Guides the organization to remain flexible in a changing, competitive environment. Fosters creativity, measured risk-taking actions, and entrepreneurial thinking in others
Mastering complexity—Makes decisions about the long-term strategy to sustainably grow the business. Creates an environment that shapes and supports cross-functional analysis of problems and decision-making. Actively supports the resolution of ambiguous, complex problems that cross organizational boundaries. Creates an environment of personal accountability and ownership for problem-solving.

Education

A Bachelors’ degree is preferred. An advanced degree is a plus.

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