At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do
- Accountable for customer facing activities/customer experience, acting as single point of contact for the customer, adopting customer centric mindset.
- Run order to cash and customer service management, focusing mainly on customer interaction related activities (in/outbound.)
- Build customer relationships by supporting inquiries; Collect feedback & identify opportunities to drive customer satisfaction.
- Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
- Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. supply chain capabilities.
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
- Ensure business continuity and enhance efficiencies. Utilize customer service systems and tools (SAP & Salesforce) to drive efficiencies and provide relevant feedback to contribute to improvements.
