• Required Education and Experience: Bachelor's degree in Technical Communication, Business, Information Systems, Publishing, or a related field and a minimum of 5 years of relevant professional experience, or 10 years of related industry, work, or military experience.
• Technical Content Experience: Experience with parts or technical manuals and the delivery of OEM literature through electronic, online, offline, or print channels.
• Publishing and Systems Knowledge: Broad knowledge of technical documentation standards and electronic and print publishing management. Proficiency with Microsoft 365, Adobe Acrobat, and related publishing or delivery applications. Experience with LinkOne, Adobe FrameMaker, Illustrator, SharePoint, content portals, ordering sites, or comparable systems is preferred.
• Leadership: Demonstrated ability to lead a team, establish priorities, provide constructive feedback, support employee development, and manage work across changing deadlines.
• Workflow and Quality Management: Experience managing documentation and publishing workflows, testing updates, coordinating releases, and ensuring the quality, accuracy, and availability of deliverables.
• Business and Financial Skills: Working knowledge of budgets, vendor management, billing, SAP, accounting processes, licensing, and statements of work. Strong customer relationship management, customer support, and interpersonal communication skills.
• Problem Solving and Communication: Strong root cause analysis, organizational, written, verbal, presentation, and stakeholder management skills. Ability to manage multiple projects and resolve issues across internal and external teams.
• Travel: Travel up to 5% to 15% for project work, supplier or affiliate meetings, customer or distributor support, training, industry events, or team meetings.
• Preferred Skills: Experience with technical content portals, customer support processes, publishing automation, reporting tools, platform upgrades, global distribution, business case development, and SLQDC-based continuous improvement.
• Komatsu Way: Ability to apply the principles of the KOMATSU Way to everyday work activities where applicable.
