Job Description
Exceptional Hospitality Starts with You
About The Opportunity
The General Manager will provide strategic and operational leadership for the resort, driving financial performance, operational excellence, and exceptional guest experience. This leader will oversee all aspects of the property while developing a high-performing team and fostering strong relationships with ownership, Hilton, and the local community.
The ideal candidate will be a proven hospitality executive with experience leading a large-scale luxury or upper-upscale resort. The successful GM will bring strong commercial acumen, operational discipline, and a passion for service, while positioning the resort for continued growth and success in the Santa Barbara market.
About The Property
Hilton Santa Barbara Beachfront Resort is a premier oceanfront destination set across 24 acres along Santa Barbara’s iconic East Beach. Offering the perfect blend of coastal beauty, elevated amenities, and classic California hospitality, the resort features 360 guest rooms and suites, multiple dining outlets, a full-service spa, swimming pool, tennis and pickleball courts, and direct access to the beach.
With approximately 60,000 square feet of indoor and outdoor event space, the resort is a sought-after destination for leisure travelers, meetings, weddings, and special events. Its stunning oceanfront setting, expansive resort amenities, and proximity to all that Santa Barbara has to offer make Hilton Santa Barbara Beachfront Resort a standout hospitality destination and one of the market’s most distinctive properties.
What are we looking for?
Basic Qualifications
- Minimum of 2 years’ General Manager experience managing a property with minimum $30 million revenue.
- Strong financial and commercial acumen, with expertise in budget management, financial oversight, revenue optimization, and driving profitability.
- Demonstrated eye for detail and a commitment to delivering elevated, luxury-level hospitality and guest experiences.
- Demonstrated ability to drive high team member engagement and build a strong culture, with a proven track record of developing talent, improving retention, and leading high-performing teams.
- Strong community leadership and relationship-building skills, with the ability to establish a trusted presence within Santa Barbara, while building meaningful local partnerships, and leveraging community connections to drive business and long-term success.
- Adept at identifying opportunities for business expansion and driving long-term profitability in the hospitality industry.
- Experience managing owner relations and fostering positive partnerships.
Preferred Qualifications
- Resort experience.
- Local market experience.
- Hilton brand experience.
Responsibilities
As General Manager, your responsibilities will also include:
- Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments — ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
- Managing commercial financial performance: You’ll take full ownership of the property’s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
- Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
- Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
