People Experience Associate

Equinix • Full-time • Manila, PH • 3w ago

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.

Responsibilities

Life Cycle and System Updates

Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's
Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
Understands trade offs and when to escalate
Is a skilled specialist at recognizing and providing solutions to employee questions
Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date
Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT
Provides standard reporting to HR stakeholders and line manager-
Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
Handles sensitive and/or complex queries

COE Process Expertise

Has a specialized understanding of programs and COE processes
Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
Able to handle complex COE processes
May help in COE process design and project support

Operational Excellence

Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
Understands and executes on SLA and KPI's and helps distribute cases
Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
Ensures data accuracy and integrity with all transactions, communications and stakeholder support
Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management

Expected to participate in special projects for varying size
Expected to participate translations, as needed

Qualifications

High school diploma/GED required
4+ years of related experience, or equivalent experience preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

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