Job Description
Our Mission:
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale
Work Arrangement
This role is hybrid. The selected candidate is expected to report to the Cole Engineering Center Podium a minimum of three days (Tues., Wed., Thurs.) per week, or as dictated by the business.
The Role
The Senior Field Quality & Reliability Engineer (QRD) improves customer satisfaction and reduces warranty exposure by leading the identification, analysis, containment, and resolution of field issues involving vehicle mechatronic hardware, ECUs, and embedded control systems.
This role connects customer experience, field-quality data, software and vehicle testing, and product engineering within Vehicle Software and Electronics Engineering Quality (VSEE Quality). The engineer drives both short-term containment and long-term corrective actions across global vehicle programs while using automation, AI-enabled engineering tools, and analytics to improve QRD efficiency.
Key Responsibilities
- Analyze field data, including DTCs, PHM data, warranty claims, plant data, service information, test logs, software results, and customer feedback, to create actionable field-resolution plans.
- Identify, partition, prioritize, and track hardware, software, ECU, and system-level issues using GM systems, dashboards, and quality workflows.
- Develop and maintain dashboards for test results, failures, quality trends, warranty performance, and emerging field issues.
- Apply AI agents, automation, and advanced analytics to support engineering analysis, data triage, issue detection, dashboard automation, and QRD workflow standardization.
- Represent VSEE QRD in CPIT, Focus CPIT, SMT Core PDT, QRD reviews, daily and weekly QRD calls, and other escalation forums as required.
- Plan and implement target-sufficiency actions for QRD issues, ensuring temporary containment and permanent corrective actions are driven to closure.
- Identify and manage breakpoints for service, plant, OTA, software, and vehicle actions.
- Forecast quality and warranty performance targets and track progress against commitments.
- Track trends, Pareto drivers, and Top 20 issue lists across vehicle programs.
- Proactively identify emerging issues using plant, service, warranty, test, and field-performance data.
- Coordinate software-bench and vehicle-test automation activities that improve issue reproduction, validation, and release confidence.
- Collect, organize, and analyze test logs to identify failure patterns, data gaps, and missing, outdated, or ineffective test cases.
- Support fast-response activities, service-garage escalations, and read-across initiatives across programs.
- Coordinate and lead global QRD alignment, with emphasis on GMNA priorities, through influence and cross-functional collaboration.
- Communicate clearly with engineering, manufacturing, service, software, test, supplier, and program teams.
- Balance quality improvements with cost, timing, customer-impact, and warranty considerations.
Minimum Required Qualifications
- Bachelor’s degree in Electrical, Mechanical, Mechatronics, Systems Engineering, or a related engineering discipline.
- Experience with vehicle mechatronic systems, ECUs, embedded controls, or automotive hardware and software.
- Experience with software release cadence, OTA systems, software benches, and vehicle testing.
- Experience analyzing warranty, DTC, PHM, test-log, or field-performance data.
- Experience developing or using dashboards to monitor test results, failures, field issues, and quality trends.
- Experience with software-bench or vehicle-test automation.
- Experience collecting and analyzing test logs and identifying missing, outdated, or ineffective test cases.
- Experience leading cross-functional issue-resolution efforts from problem identification through corrective-action closure.
- Program-management experience and the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical, problem-solving, organizational, and communication skills.
- Familiarity with AI-enabled tools, AI agents, automation, or analytics used to improve engineering analysis, data triage, dashboard development, or QRD efficiency.
Preferred Skills and Experience
- Experience in Quality, Reliability & Durability (QRD), warranty, field quality, or reliability engineering.
- Experience supporting CPIT, Focus CPIT, SMT Core PDT, QRD reviews, and other escalation forums.
- Experience using QRD tools such as SI, TrackerGart, QDAP, DAS, GWM, and MERS.
- Knowledge of hardware-versus-software issue partitioning and corrective-action processes.
- Experience with GitHub or comparable software repositories and Artifactory integration.
- Experience with automated software builds, CI/CD pipelines, and software-quality gates.
- Experience with AI-based test-case generation, test optimization, or test prioritization.
- Databricks experience, including data engineering, analytics, or machine-learning workflows.
- Experience integrating engineering knowledge bases with dashboards, analytics platforms, automation, or AI tools.
- Experience working with global teams, suppliers, and automotive OEM or supplier organizations.
- Interest in leveraging digital tools and automation to standardize and scale QRD work.
Travel
Up to 25% travel to suppliers and assembly plants
#LI-SW1
SPONSORSHIP: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, H4 EAD, J-1, etc.)
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
Why Join Us
At GM, you’ll be at the forefront of shaping the future of connected, electric, and autonomous vehicles. You’ll work on cutting-edge antenna systems alongside some of the brightest minds in automotive and RF technology — with the resources to make an impact at scale. We offer competitive compensation, growth opportunities, and a culture that values innovation, inclusion, and forward thinking. This is a unique opportunity to lead, innovate, and help millions of customers around the world stay connected on the move.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
