Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.
Job Summary
This job supports the development, implementation, and maintenance of software, automation, configurations, and technical solutions used to operate and improve video platforms and services. The role applies foundational software and engineering practices to support video technology across legacy and next-generation environments. Responsibilities include writing and maintaining code and scripts, developing automation, supporting system integrations, performing testing and validation, and troubleshooting technical issues with guidance from more experienced engineers.
The job also supports the day-to-day reliability of video platforms through monitoring, incident response, system analysis, deployments, and technical changes. This includes reviewing logs and system behavior, assisting with issue investigation and resolution, following established technical and operational procedures, and documenting work and findings. The role works closely with software, video, infrastructure, network, and operations teams to apply engineering practices while contributing to platform reliability, continuous improvement, and automation.
Job Description
Highly Preferred Experience/Technical Qualifications
- Experience with programming and/or scripting languages such as Python, Typescript, or Javascript
- Familiarity with Linux and command line interfaces (CLI)
- Familiarity with video streaming technologies, such as HLS and DASH and a basic understanding of adaptive bitrate streaming
- Exposure to cloud services and technologies such as AWS
- Strong analytical and problem-solving skills, effective communication, and willingness to learn new technologies.
- Position is office based in Irvine, CA- 4 days/week & 1 day/week remote
Responsibilities:
- Writing, testing, and maintaining code, scripts, automation, and technical tools that support video platforms and services
- Assisting with the development and implementation of enhancements to video technology platforms, workflows, and supporting systems
- Supporting the integration of video platforms with software applications, network systems, and other supporting technologies
- Performing functional, integration, system, and operational testing to validate software, configurations, and platform changes
- Reviewing system logs, monitoring information, and performance data to identify potential issues and assist with troubleshooting
- Supporting break-fix activities, configuration changes, software updates, and other technical changes in accordance with established procedures
- Participating in deployments and production changes by completing required pre-checks, implementation activities, testing, and post-change validation
- Working with experienced engineers and cross-functional teams to investigate and resolve technical issues across video, server, and operations
- Assisting with root cause analysis and documenting findings, recommending corrective actions, and lessons learned for technical issues and incidents
- Creating and maintaining technical documentation, including procedures, configurations, testing results, deployment steps, and troubleshooting information
- Identifying opportunities for automation, process improvement, and platform enhancements and supporting their implementation
- Supporting scheduled deployments, service incidents, and infrastructure changes as required
- Exercising independent judgment within established guidelines and procedures, with appropriate guidance and escalation for complex or significant matters
- Maintaining regular, consistent, and punctual attendance.
- Performing other duties and responsibilities as assigned
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Learning New Technologies; Troubleshooting; Software Development; Technical Issues
Salary:
Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $48.98 - $65.31 USD.
Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
