In this role, you will lead complex technical programs supporting Oracle’s strategic GPU customers through large-scale, multi-year capacity ramps. You will partner with customer engineering teams and Oracle’s cloud infrastructure, networking, engineering, operations, and support organizations to ensure reliable Day 2 operations, resolve critical issues, and drive successful expansion of GPU environments.
You will apply strong technical judgment to coordinate troubleshooting across GPU infrastructure, network, storage, capacity, and observability systems; establish operational readiness and escalation mechanisms; and translate customer needs into scalable process, tooling, and product improvements. Success requires the ability to operate independently, manage competing priorities, communicate clearly with technical and executive stakeholders, and lead cross-functional teams through high-impact customer issues.
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Internal Responsibilities
This role provides senior technical program leadership for Oracle’s strategic GPU customers during complex, multi-year GPU capacity ramps. The Core Infrastructure engineer will operate independently to lead Day 2 operations, resolve critical technical issues, and coordinate delivery across Oracle engineering, networking, cloud operations, support, and customer teams.
- Own technical program execution and Day 2 operational readiness for strategic GPU customer environments.
- Lead cross-functional triage and resolution of complex GPU infrastructure, networking, capacity, reliability, and performance issues.
- Partner directly with customer technical teams to understand requirements, communicate status and risks, and drive joint action plans.
- Coordinate GPU expansion and deployment activities, including readiness reviews, dependency management, operational runbooks, and risk mitigation.
- Establish service-health metrics, escalation mechanisms, and clear executive-level operational reporting.
- Identify systemic issues and recurring customer pain points; translate them into scalable tooling, automation, process, and product improvements.
- Drive accountability across teams for technical deliverables, milestones, issue resolution, and customer commitments.
- Provide technical mentorship and escalation leadership that strengthens the team’s broader ability to support strategic GPU customers.
External Responsibilities
This role provides senior technical program leadership for Oracle’s strategic GPU customers during complex, multi-year GPU capacity ramps. The Core Infrastructure engineer will operate independently to lead Day 2 operations, resolve critical technical issues, and coordinate delivery across Oracle engineering, networking, cloud operations, support, and customer teams.
- Own technical program execution and Day 2 operational readiness for strategic GPU customer environments.
- Lead cross-functional triage and resolution of complex GPU infrastructure, networking, capacity, reliability, and performance issues.
- Partner directly with customer technical teams to understand requirements, communicate status and risks, and drive joint action plans.
- Coordinate GPU expansion and deployment activities, including readiness reviews, dependency management, operational runbooks, and risk mitigation.
- Establish service-health metrics, escalation mechanisms, and clear executive-level operational reporting.
- Identify systemic issues and recurring customer pain points; translate them into scalable tooling, automation, process, and product improvements.
- Drive accountability across teams for technical deliverables, milestones, issue resolution, and customer commitments.
- Provide technical mentorship and escalation leadership that strengthens the team’s broader ability to support strategic GPU customers.
