This Senior Manager role supports the Director, New Build Hotel Projects with the Disney Cruise Line (DCL) ship development program and operational readiness preparation for new builds & dry docks relating to hotel operations, including food & beverage, onboard revenue, guest services, guest and crew experience. The role focuses on front and back of house functionality &logistics, quality of build and experience, operational efficiency and optimization, andoperatingresponsibly to meet existing and future business and regulatory requirements.
The role will partner with DCL Hotel & HR Operations onnewbuildand dry-dock development tofacilitate, manage and coordinate the hotel and crew operating requirements, ship building quality assurance, and regulatory and safety compliance needs. It supports decision making and problem solving throughout the project lifecycle, and checks the agreed scope is executed to a high standard of excellence, in preparation for operational readiness.
This role is highly collaborative andsolution orientated, partnering with Walt Disney Imagineering (WDI) Project Teams and DCL Hotel & HR Operations to help deliver the best guest and crew operation.You’lljoin a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity. These values shape how we work and how we support one another every day.
This permanent role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home. You will also berequiredfor occasional international travel.
Responsible for driving the development and coordination of hotel and crew program requirements for new ship building projects including cabins, public rooms, galleys & pantries, open deck spaces, embarkation, luggage handling, provisions, offices, stores & lockers.
Review and coordinate operational feedback on technical drawings, plans, materials, and furnishings, ensuring requirements are incorporated throughout the design, construction, testing, and commissioning phases.
Closely collaborate withWDIproject team including project managers, consultants, site superintendents, regulatorybodiesand shipyard teams during the build. Regularly visit and inspect the ship during construction, mockups andtestand trials.
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds,experiencesand perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.
