About this Position
At Henkel, you’ll be part of an organization that’s shaping the
future through innovation, sustainability and collaboration. With our trusted
brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our
cutting-edge technologies, you’ll have countless opportunities to explore new
paths and grow.
This position is with our Adhesive Technologies business unit –
where we empower our people to transform industries and provide our customers
with a competitive advantage through adhesives, sealants and functional
coatings.
Dare to learn new skills, advance in
your career and make an impact at Henkel. What you´ll do
- Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
- Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
- Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
- Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
- Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
- Identify root causes of customer issues, escalate when necessary, and drive resolution to improve the overall customer experience.
- Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.
