Oracle Health is seeking an experienced Manager, Federal Testing & Quality Assurance to lead a professional services team responsible for delivering high-quality testing and quality assurance services across Federal healthcare engagements, including the Department of Veterans Affairs (VA).
This role combines people leadership, testing and quality assurance, client delivery, operational management, sales enablement, and customer engagement. The Manager will contribute to the strategy and execution of the Federal Testing program while developing a high-performing team, monitoring operational performance, and ensuring testing services meet Oracle Health and customer expectations.
The position may also provide project oversight for staff augmentation engagements and serve as a project advisor on moderately complex client engagements. This is a hands-on leadership role that includes responsibility for multiple client-billable Task Orders, requiring the Manager to balance billable delivery responsibilities with people management and business operations.
Key Responsibilities
People Leadership & Development
- Lead, coach, mentor, and develop a team of consulting and testing professionals, including individual contributors and, where applicable, entry-level managers.
- Direct and review team activities to ensure operational, functional, and delivery objectives are achieved.
- Establish and communicate team goals that align with Federal Testing program priorities and broader organizational objectives.
- Provide consistent coaching, training, guidance, and actionable feedback to support associate performance and career development.
- Conduct regular development conversations and identify opportunities to strengthen individual and team capabilities.
- Monitor consultant performance and engagement health through status reports, project feedback, performance reviews, and ongoing communication with project and client leadership.
- Proactively address staffing, availability, utilization, performance, and other resource-related issues.
- Provide recommendations and input regarding staffing, performance, resource allocation, and other people-related decisions.
- Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
Testing & Quality Assurance Leadership
- Contribute to the vision, strategy, planning, evaluation, design, development, implementation, and continuous improvement of the Federal Testing program.
- Support the testing and evaluation of Oracle Health applications to ensure solutions meet defined business, functional, technical, and customer requirements.
- Contribute to testing strategies, plans, methodologies, and the broader solution roadmap.
- Oversee the delivery of testing services across assigned Federal engagements.
- Identify cross-functional dependencies, quality concerns, delivery risks, and opportunities for mitigation.
- Ensure testing activities are performed according to established methodologies, quality standards, policies, and contractual commitments.
- Identify, propose, and lead quality and process improvement initiatives at the team and department levels.
Operational & Business Management
- Ensure operational policies, standards, and procedures are consistently followed across the assigned area of responsibility.
- Drive achievement of business objectives through the adoption of best practices, operational discipline, and continuous process improvement.
- Monitor and manage key operational metrics and business results, including resource utilization, staffing, delivery performance, and other applicable measures.
- Analyze performance trends and proactively identify opportunities to improve team effectiveness, delivery quality, and business outcomes.
- Communicate relevant policies, practices, procedures, and business expectations to team members and stakeholders.
- Balance resource capacity, client demand, associate development, and business priorities when making staffing and deployment decisions.
Client, Project & Delivery Management
- Manage and oversee testing activities across multiple Federal client engagements and billable Task Orders.
- Provide project oversight for staff augmentation engagements as assigned.
- Monitor consultant activities and project performance through status reporting, stakeholder feedback, staffing reviews, and proactive project health assessments.
- Serve as a project advisor for moderately complex engagements, providing guidance and escalating or resolving delivery concerns as appropriate.
- Build strong working relationships with Federal customers, project leadership, internal stakeholders, and cross-functional teams.
- Ensure consulting and testing services consistently meet client expectations, contractual commitments, and Oracle Health quality standards.
- Communicate project status, risks, dependencies, staffing concerns, and recommendations clearly to appropriate stakeholders.
- Partner across consulting, technical, product, program, and leadership teams to resolve issues and support successful delivery.
Sales Enablement & Growth
- Support sales enablement activities that contribute to the growth and success of the Federal Testing practice.
- Partner with sales, consulting, and delivery leadership to identify customer needs and support appropriate testing and consulting solutions.
- Provide subject matter expertise and delivery insights to support proposals, staffing strategies, solution planning, and customer discussions.
- Identify opportunities to expand testing capabilities, improve customer outcomes, and strengthen Oracle Health’s Federal services portfolio.
Internal Responsibilities
Basic Qualifications
- 8+ years of relevant professional experience, including at least 5 years of consulting experience.
- Previous management or leadership experience preferred.
- Undergraduate degree or equivalent combination of education and relevant professional experience.
- Demonstrated product, technology, Healthcare IT, or industry expertise relevant to the practice.
- Strong communication, collaboration, problem-solving, and customer relationship skills.
- Ability to manage competing priorities and exercise sound judgment in a complex, client-facing environment.
- Must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.
- U.S. citizenship is required due to Federal client and contractual requirements.
Preferred Qualifications
- 3+ years of leadership experience, including people management, matrix management, project/program management, or other indirect leadership responsibilities.
- Bachelor's degree or equivalent relevant professional experience.
- 3+ years of experience with Oracle Health/Cerner Millennium applications.
- 3+ years of Healthcare Information Technology (HCIT) experience.
- Experience with software testing, quality assurance, system implementation, or large-scale healthcare technology programs.
- Experience managing or overseeing consultants across multiple concurrent client engagements.
- Experience with staff augmentation, resource management, utilization management, or professional services operations.
- Experience supporting Federal healthcare programs or other complex government client environments.
Expectations
The successful candidate will be a hands-on people and delivery leader who can effectively balance associate development, testing quality, customer experience, operational performance, and business objectives.
This individual will be expected to proactively monitor team and project performance, address staffing and delivery challenges, promote continuous improvement, and create an environment where consultants can successfully deliver for Federal customers.
Additional expectations include:
- Perform other responsibilities as assigned.
- Willing and able to travel up to 20% as business and client needs require.
- Maintain accountability for team performance, operational metrics, delivery quality, and customer outcomes.
- Effectively balance billable client responsibilities, people leadership, project oversight, and business operations.
#LI-MBOH
External Responsibilities
Basic Qualifications
- 8+ years of relevant professional experience, including at least 5 years of consulting experience.
- Previous management or leadership experience preferred.
- Undergraduate degree or equivalent combination of education and relevant professional experience.
- Demonstrated product, technology, Healthcare IT, or industry expertise relevant to the practice.
- Strong communication, collaboration, problem-solving, and customer relationship skills.
- Ability to manage competing priorities and exercise sound judgment in a complex, client-facing environment.
- Must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.
- U.S. citizenship is required due to Federal client and contractual requirements.
Preferred Qualifications
- 3+ years of leadership experience, including people management, matrix management, project/program management, or other indirect leadership responsibilities.
- Bachelor's degree or equivalent relevant professional experience.
- 3+ years of experience with Oracle Health/Cerner Millennium applications.
- 3+ years of Healthcare Information Technology (HCIT) experience.
- Experience with software testing, quality assurance, system implementation, or large-scale healthcare technology programs.
- Experience managing or overseeing consultants across multiple concurrent client engagements.
- Experience with staff augmentation, resource management, utilization management, or professional services operations.
- Experience supporting Federal healthcare programs or other complex government client environments.
Expectations
The successful candidate will be a hands-on people and delivery leader who can effectively balance associate development, testing quality, customer experience, operational performance, and business objectives.
This individual will be expected to proactively monitor team and project performance, address staffing and delivery challenges, promote continuous improvement, and create an environment where consultants can successfully deliver for Federal customers.
Additional expectations include:
- Perform other responsibilities as assigned.
- Willing and able to travel up to 20% as business and client needs require.
- Maintain accountability for team performance, operational metrics, delivery quality, and customer outcomes.
- Effectively balance billable client responsibilities, people leadership, project oversight, and business operations.
#LI-MBOH
