Overview
S&M Pay Transparency/Benefits:
Compensation: $90,000 - $95,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Responsibilities
Operational Leadership
- Provide strategic oversight and direction for janitorial operations across assigned accounts, facilities, or portfolios.
- Lead, mentor, and develop janitorial managers, supervisors, and frontline staff to achieve operational goals and performance standards.
- Establish and maintain cleaning standards, procedures, and key performance indicators (KPIs) aligned with organizational objectives.
- Drive continuous improvement initiatives to enhance service quality, productivity, and cost efficiency.
- Conduct routine operational assessments and audits to ensure compliance with company standards and customer expectations.
Subject Matter Expertise
- Serve as the primary technical expert on custodial best practices, cleaning procedures, equipment, chemicals, and industry standards.
- Develop and implement standardized operating procedures (SOPs), training programs, and quality assurance processes.
- Evaluate emerging cleaning technologies, automation solutions, equipment, and sustainable cleaning practices.
- Provide guidance on floor care programs, specialty cleaning services, infection prevention protocols, and high-performance cleaning methodologies.
- Support complex problem-solving and resolution of operational challenges across multiple locations.
Quality Assurance & Compliance
- Conduct regular facility inspections, audits, and performance reviews to ensure exceptional service delivery.
- Ensure compliance with OSHA regulations, safety procedures, environmental standards, and customer-specific requirements.
- Maintain expertise in chemical safety, SDS documentation, proper equipment usage, and risk mitigation practices.
- Investigate service issues, incidents, and customer complaints, implementing corrective action plans as needed.
Workforce Management
- Partner with operations leaders to optimize staffing models, scheduling practices, and labor utilization.
- Participate in recruiting, hiring, onboarding, and retention initiatives for janitorial management and frontline teams.
- Deliver advanced coaching, training, and leadership development programs.
- Foster a culture of accountability, engagement, safety, and continuous improvement.
Client & Stakeholder Management
- Build and maintain strong relationships with clients, facility management teams, and internal stakeholders.
- Act as a trusted advisor on janitorial operations and service delivery improvements.
- Support contract transitions, new business implementation, and operational start-ups.
- Participate in client presentations, business reviews, and service improvement initiatives.
Financial & Administrative Management
- Assist with budget development, labor forecasting, and operational planning.
- Monitor operational metrics, costs, productivity, and inventory management.
- Analyze performance data and generate reports identifying trends, opportunities, and corrective actions.
- Ensure efficient management of equipment, supplies, and cleaning chemical inventories.
Qualifications
Required Qualifications
Physical Requirements
- Ability to walk facilities and conduct inspections for extended periods.
- Ability to occasionally lift up to 50 pounds.
- Ability to climb stairs, bend, stoop, and reach as required for inspections and operational support.
- Ability to work flexible schedules, including evenings, weekends, and emergency response situations when necessary.
- Ability to travel between locations as required.
Why Join ABM?
As the Senior Janitorial Manager (SME), you will play a critical role in shaping operational excellence, establishing industry-leading cleaning standards, developing future leaders, and delivering exceptional experiences for clients across our portfolio. This position offers a unique opportunity to influence strategy, drive innovation, and serve as the organization's trusted expert in janitorial operations.
