Director of Operations Pharmacist in Charge- Axium, Puerto Rico
Location: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
The Director of Operations and Pharmacist in Charge is responsible to ensure adherence to facility Standards of Operating Policies (SOPs) and procedures and adherence to territory, state, and federal regulations. Works with Operations management to ensure goals are achieved, assisting with investigations and daily operational pharmacy duties, monitoring training and ensuring training is up to date. Oversees all aspects of the pharmacy operations pertaining to license, ensuring that services adhere to professional standards and applicable laws. Manages quality, licensing, adherence to policies, procedures and regulations, regulatory changes, accreditation and legal implications for the pharmacy.
How you will make an impact:
- Responsible for the execution of opening and closing activities.
- Ensures that strict procedures are followed around the facility.
- Represents the facility in territory, state, and federal regulatory audits, visits and communications.
- Writes operational and production SOPs and ensures adherence to pharmacy policies and procedures.
- Ensures that all pharmacy operations adhere with rules and regulations.
- Acts as liaison with quality department and assists with resolving issues.
- Maintains relationships and ensures adherence with territory, state, and federal regulatory agencies.
- Assists in documentation and completion of Adverse Drug Event forms.
- Serves as subject matter expert and answers questions from health professionals and provides product information.
- Ensures compliant work environments, maintenance of technician to pharmacist ratios, and individual impacts of State Board associate requirements in terms of quality.
- Manages pharmacy quality and performance.
- Utilizes tools and performance metrics to monitor staff productivity, deliverables, timelines and quality of work product to adjust staffing levels and operational processes to ensure operational effectiveness.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
- Partner with other specialty pharmacy operational leaders to share best practices to ensure best operational results and patient/provider experiences.
Minimum Requirements:
- Requires BA/BS in Pharmacy or Pharm D and a minimum of 5 years pharmacy experience and a minimum of 5 years management experience; or any combination of education and experience, which would provide an equivalent background.
- Current active unrestricted state license to practice pharmacy as a Registered Pharmacist (RPh) in Puerto Rico required.
- Prior experience with mail order and/or retail pharmacy compliance.
Preferred Qualifications:
- Knowledge of DEA, FDA and state regulations pertaining to handling of controlled substances preferred.
- Knowledge of Board of Pharmacy laws and regulations preferred.
- Experience serving as Pharmacist in Charge (PIC) preferred.
- Extensive pharmacy operations experience strongly preferred.
- Eligibility to obtain multiple state licenses preferred.
- Experience with URAC/ACHC accreditation preferred.
- Specialty pharmacy experience preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
