We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
Customer Service Representative (CSR) takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phoneassistanceto all callers through the criteria based prior authorization process. Certified Pharmacy Technicians(CPhT)are preferred and compensated basedexperience.
CSR will alsoassistwith other duties as needed to include but not limited to outbound calls, reviewing and processingprior authorizations (PA) for members’ prescriptionsreceived via fax and electronicPA(ePA),andmonitoring and responding to inquiriesthroughdepartment mailboxes.Additionally, the CSR will support othertasks asassigned by the leadership team. This is a fast-paced position that requiresstrongattention to detail andthe ability tomulti-taskeffectively.
Work Schedule(s) available: We are seeking individuals open to working a40 hourshift/schedule anytime Monday -Sundaybetween 8am-9pm EST. You will be given a set schedule after trainingbased on business needs
Training: 12 weeks, Monday - Friday 7:00am - 3:30pm MST (100% attendance required)
Career Development Opportunities:
After training you will have the opportunity to earn a Certified Pharmacy Technician Certificate through an apprenticeship program.
Responsibilities % Time*:
Effectively manage work volume by handling inbound calls/fax/ePA requestsutilizingappropriate courteousand professional behavior based upon established standards. 40%
Comply withdepartmental, company, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers. 40%
Communication with other internal groupsregardingdeterminationstatus and results (seniors, pharmacists, appeals, etc). 10%
Identifyand elevate clinical inquiries to the pharmacist team asappropriate. 10%
Proficient PC skills, computer literacy, basic Google Suite skills, Windows-based applications like Windows, Microsoft Office, internet navigation, emailapplicationsand ability to navigate systems.Strongkeyboard skillsareessential.
Remote Work Requirements:
Preferred Qualifications:
Education:High School Diploma or GED equivalent.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/23/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
