Job Summary
- This is not a remote position, reporting in Jacksonville, FL
Primary job responsibilities entail monitoring and troubleshooting onboard Positive Train Control (PTC) and other locomotive onboard applications. Provide direct support to customers with PTC application and network problems in a 24/7 environment, including researching issues, escalating critical items to the SME’s and providing clear and consistent updates to all interested parties. Perform tasks associated with problem and change management including documentation and management escalation. Provide assistance with new developments, enhancement of existing systems, analysis, problem resolution, and testing. Determine root cause of failures and operational delays through log analysis. Deploy and configure software and hardware across multiple platforms to the locomotive fleet. Triage and resolve issues on Linux based systems. Aware of key Technology and Transportation business processes. Create business analysis artifacts. Gather and interpret relevant data and information. Work with other team members to assist and maintain a standard set of reports that will be updated and published on a regular basis. Use Microsoft Office tools to assist in compiling data for reporting and producing reports for distribution.
Maintains proper documentation. Confirms requirements by conferring with others on the team. Maintains proficiency and technical knowledge by attending educational sessions; reviewing publications; establishing personal networks and meeting with others in area of responsibility.
Contributes to team effort by accomplishing related results as needed.
This position includes work on 3 rd shift and includes weekends.
Applicants will be required to engage in ongoing background checks through the duration of this position with continued passing results.
Primary Activities and Responsibilities
- Demonstrates basic understanding and support of Technology systems. Awareness of measures of success with business as related to Technology projects
- Monitor and troubleshoot PTC applications and hardware
- Provide support to PTC and locomotive customers via phone and email in a 24/7 environment
- Assess current environment for automation opportunities, and leverage data to research trends and provide solutions
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor's Degree/4-year Degree
Equivalent Minimum Qualifications
- Associate's degree
- 2 or more years of experience in technology or information systems
Preferred Qualifications
- Bachelor's Degree/4-year Degree
- 2 or more years of experience in formation Systems, Transportation/Intermodal Operations or Logistics
Knowledge and Skills
- Problem Solving, Documentation Skills, Written and Verbal Communication Skills
- Interpersonal skills to build good working relationships
- Strong personal drive and motivation to learn, active, self-motivated, quick learner
- Demonstrate academic achievement and proven track record of performance excellence both in and outside of the classroom
- Knowledge of business processes
- Analytical skills including process, design, data relationship and gap analysis
- Microsoft Office skills
