Description:
Expected Hours to Work: Flexible work schedule with 3 12-hour shift days (Monday-Wednesday or Thursday to Saturday) from 7 AM - 7 PM. Weekends and on-call required.
Position Summary:
To assist in providing maintenance and service calls on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high- quality experience.
Benefits:
- Health Insurance through Health Alliance - Edelman Covers a portion of the premium.
- Vision and Dental Insurance through MetLife
- A group life insurance policy worth $25,000. No cost to the employee.
- Voluntary benefits through MetLife: Short-Term Disability, Accident, Critical Illness, Hospital Indemnity, and Voluntary Life.
- Retirement through Vanguard. You can choose a Roth 401k or Traditional 401k, Edelman will match up to 4%.
- Edelman Loyalty Program. Runs for 50 years. Earn bonuses the longer you stay with Edelman.
- Access Perks - Find discounts to restaurants, shops, hotels, resorts, and theme parks.
Requirements:
- Maintain a professional appearance and attitude at all times.
- Arrive promptly at scheduled jobsites and follow dispatch instructions.
- Operate company vehicles safely and comply with traffic laws.
- Report any problems with tools, equipment, or vehicles promptly.
- Communicate with customers and collect payments as directed.
- Assist in gathering information for replacement needs and scheduling estimate appointments.
- Educate customers about residential planned maintenance agreements, additional products, and replacement options following company guidelines.
- Develop basic knowledge of electrical, HVAC, and plumbing principles, service tools, and customer service skills.
- Perform filter changes and basic repairs on residential gas furnace, air conditioning systems, toilets, sinks, and drains.
- Conduct Confidence Club inspections and perform basic upgrades/repairs on identified items during maintenance inspections.
- Install Edelman accessories.
- Complete all service-related forms accurately in ServiceTitan.
- Attend required training programs as set by the company.
- Perform other duties as assigned.
Requirements:
- Must pass drug and background screens
- Valid driver’s license and insurable through company insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
Training Requirements:
- Basic understanding of electrical principles and ability to read schematics
- Completion of 14-day HVAC, Plumbing, and Electrical Basics training program
- Completion of Service Titan Navigation Training
- Completion of Edelman Confidence Club process training
- Completion of Generac Air-Cooled prerequisite training
- Nate Ready to Work Exam
Physical Requirements:
- Ability to work in various environmental conditions.
- Reach, bend, stoop, walk, sit, crawl, squat as necessary.
- Lift and carry objects, including heavy equipment up to 100 pounds.
- Use of tools and equipment such as hand tools and ladders.
- Vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus
- Must be able to speak and hear.
- Comfortable working in small or confined spaces
Position Specific Standards:
- Effective communication skills.
- Commitment to continuous learning and professional development
- Customer-focused approach
- High standards for quality and work
- Strong safety awareness
- Achievements Required to Advance to Level 2 Service Technician:
- Pass EPA Certification
- Pass NATE Core Exam
- Hit KPIs for three consecutive months.
- Recommendation for advancement from Field Supervisor
- Completion of Required Ride-alongs
- Completion of Required Call Counts
- Completion of Trainings Required for Level 2
