About Us
The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite and 30,000 sq. ft. of indoor and outdoor event space. Whether you are looking for a a full-time career opportunity or seasonal position, this is the place to work. The resort’s vast offerings allow flexibility to associates who like to work in a variety of areas and provides fantastic learning opportunities and unending career growth. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Complex Director of Sales is responsible for maximizing top line revenue opportunities and optimal business mix in Group, Business travel, Banquet and Catering for hotels in their region. The Complex DOS supports the on property Sales Team by mentoring, training and developing individuals and teams and holds them accountable to revenue and activity goals in order to support achievement of budget and market share metrics. The Complex DOS works closely with the regional and corporate team to ensure enterprise level process, policy are complied with and best practices leveraged. The position requires regular travel to ensure coordination of property sales efforts/process and results measurement.
Responsibilities
- Drives region top line revenues in Group, Catering and Business Travel.
- Lead, train & mentor property & virtual based sales staff including hiring, coaching development, performance evaluations, disciplinary actions and terminations
- Responsible for Monthly, Quarterly Annual revenues
- Develop sales action plans and forecast and evaluate trends to modify strategies that will enhance revenues effectively with input & guidance from upper level management team
- Assist in the production of the annual sales plan/budget
- Ownership Interaction
- Direct Customer Engagement in support of property needs
- Travel required 20%
- Approves property revenue and activity goals and incentive plans.
- Drives results in Group and Catering via a disciplined approach to sales activity, funnel management, conversion and sales manager productivity.
- Responsible for ensuring hotels within the region acquire, activate and re-activate Business Travel accounts on a constant basis.
- Responsible for ensuring that all HEI Corporate resources are leveraged including VAW, HSR, CVENT BI DashBoard, Knowland.
- Partners with HEI eCommerce and Marketing Team to ensure online, Brand, Social, B2C and Digital presence of properties within the region.
- Provides functional and business expertise and strategic perspective to develop and implement sales strategies to meet or exceed the target metrics.
- Liaises for the property sales team in delivering key corporate sales initiatives through clear on going communication.
- Assigns clear accountability, provides both authority and resources, and monitors implementation to assure success and results.
- Verifies daily, weekly and monthly sales rhythm. Adheres to corporate defined rhythms including, but not limited to weekly property rhythm calls, bi-weekly group update calls, DBR, CVENT KPI review.
- Analyzes market performance and potential to be applied to optimal segmentation and hotel sales deployment via Travelclick, CVENT, Knowland, STR, SSA etc.
- Performs any other job related duties as assigned.
Qualifications
- Bachelor’s Degree, preferably in Marketing, Communications or related field.
- A minimum 10 years’ of progressive sales experience within the hospitality industry. Multi brand and market experience preferred.
- Strong working knowledge of CMS and brand sales platforms (e.g. CI/TY, Delphi, Travelclick, CVENT, Knowland, Opera, PMS).
- Brand Experience
- Excellent working knowledge of Hotel Sales, marketing and revenue management with advanced skills in Direct Sales process, B2C, revenue management processes, marketing and eCommerce tactics and brand resources.
- Advanced skills in leadership, strategic sales planning, analyzing/interpreting data, multi-tasking, organizational and communication skills.
- Ability to manage associates to improve performance and support Talent Acquisition and development via the HEI platform.
- Must be comfortable in communicating to owners, brands and customers to deliver the HEI brand message and results.
- This position will be remote. Ability to travel extensively up to 75% of the time is required.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
