>>This position will be full-time on-site at Oracle's offices located in Nashville, TN. Relocation assistance may be available in accordance with Oracle’s relocation policies. Candidates should expect a minimum of 25% travel, with additional travel as business needs require.<<
As a Lead Principal Incident Manager, you will lead the response to critical service-impacting events across Oracle Cloud Infrastructure (OCI) data center infrastructure. You will serve as a senior individual contributor and trusted operational leader, coordinating Site Operations, infrastructure engineering, network engineering, platform reliability, security, and vendor teams to restore service quickly, communicate clearly, and strengthen long-term operational resilience.
Internal Responsibilities
Lead the response to critical incidents affecting OCI data center infrastructure, including compute, storage, network, platform, and facility-dependent services.
Create and maintain clear incident timelines, decision logs, action plans, and stakeholder communications throughout the incident lifecycle.
Provide concise, accurate updates to technical teams, operational leadership, and executive stakeholders during active incidents and recovery efforts.
Partner with Site Operations, Infrastructure Engineering, Network Engineering, Reliability Engineering, Security Operations, and external vendors to align responses across multiple infrastructure layers.
Lead post-incident reviews and root cause analysis for major or recurring events, ensuring corrective actions are specified, owned, and tracked to completion.
Improve incident-management processes, escalation paths, response playbooks, and operating rhythms in collaboration with technical support and engineering teams.
Develop and maintain operational runbooks, incident command standards, and communication templates that support disciplined, repeatable response.
Support implementation of automation, monitoring, observability, and health-reporting improvements that reduce detection and restoration time.
Track and report key operational metrics, including time to detect, time to mitigate, time to resolve, and incident recurrence.
6-10+ years of experience in incident management, infrastructure reliability engineering, data center operations, or other uptime-critical environments.
Experience leading high-severity incidents in large-scale distributed infrastructure, cloud, data center, or hybrid environments.
Strong understanding of data center operations, power, cooling, networking, and storage infrastructure.
Experience with incident-management frameworks such as ITIL, SRE practices, the Incident Command System, or equivalent operational models.
Preferred Skills / Certifications
