Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Mobile Support Intern today with HCA Healthcare.
Job Summary and Qualifications
JOB SUMMARY
The Enterprise Mobility Intern is responsible for supporting the daily operations of the Enterprise Mobility team, including processing mobility-related service requests, assisting with mobile device procurement, preparing returned devices for secure recycling, and maintaining accurate asset records. Responsibilities also include coordinating with HCA's Mobile Expense Management (MEM/TEM) vendor, wireless carriers, and internal support teams to facilitate device ordering, activations, upgrades, returns, inventory management, and mobile service changes.
Duties include working within the enterprise service management system, utilizing the MEM/TEM vendor portal and wireless carrier portals to process requests, maintain accurate mobile asset and service records, support device lifecycle activities, assist with mobile device recovery efforts, and ensure accurate documentation within the CMDB and related asset management systems.
The Enterprise Mobility Intern will gain hands-on experience supporting enterprise mobility technologies while contributing ideas and process improvements that enhance operational efficiency, improve the end-user experience, and support HCA's enterprise mobility strategy.
Other responsibilities include providing second-level support for mobility-related service requests and incidents. This role also involves provisioning, configuring, activating, and supporting mobile devices, tablets, hotspots, and related mobility services. Additional responsibilities include coordinating device upgrades, replacements, returns, and recoveries, as well as assisting with carrier activations, mobile expense management activities, and other enterprise mobility operations.
To excel in this role, a comprehensive understanding of the desktop environment and asset management are crucial. The ideal candidate will be a collaborative team player, demonstrate leadership, and prioritize a customer-centric approach.
I will offer inventive and original concepts and methodologies to enhance the efficiency of the HCA desktop environment.
GENERAL RESPONSIBILITIES
- Order and receive mobile devices, accessories, and carrier services.
- Process device activations, upgrades, replacements, and deactivations through the MEM/TEM vendor and carrier portals.
- Maintain accurate mobile asset inventory and lifecycle records.
- Prepare, stage, configure, and ship mobile devices to end users.
- Receive, inspect, wipe, and prepare returned mobile devices for recycling or redeployment.
- Coordinate device recovery efforts for upgrades, employee separations, and other asset recovery initiatives.
- Maintain inventory of mobile devices, accessories, and loaner equipment while ensuring storage areas remain organized.
- Assist with mobile asset reporting, audits, and lifecycle management activities, including Zero Use and Active/Inactive reviews.
- Support mobile procurement activities, including tracking orders, shipments, and carrier fulfillment.
- With management guidance and approval, research, test, and recommend process improvements that enhance enterprise mobility operations and the end-user experience.
- Perform other duties as assigned in support of the Enterprise Mobility team.
AREA OF EXPERIENCE
- Less than 1 Years with the following
- Microsoft Windows
- Microsoft Office 365
- Mobile Messaging device support
CERTIFICATIONS REQUIRED
- MCP or Comp TIA certification preferred. College graduate preferred.
SPECIAL QUALIFICATIONS
Must have experience with:
- Microsoft Windows
- Microsoft Office
- Customer service attitude
- Excellent written and oral communication skills for both technical and non-technical audiences.
PHYSICAL DEMANDS/WORKING CONDITIONS
- Good physical condition
- Lifting 25 lbs
- Move pallets via a pallet jack
- On-Site support
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Mobile Support Intern opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
