Summer Internship - Aftersales Service Development Analyst

PACCAR • Lewisville, TX, US • 1h ago

Requisition Summary

PACCAR Parts has an exciting Aftersales Service Development Analyst summer internship opening at our Lewisville, TX location. The selected candidate will work directly with our Aftersales Service Development team, gaining exposure and experience in the development, launch, and continuous improvement of aftersales service programs that support PACCAR dealers, fleets, TRP stores, and independent service providers.

This internship provides a unique opportunity to learn how innovative service solutions are developed, brought to market, and scaled across a global service network.

Learn first-hand from top industry professionals
Work directly with Managers and Senior Managers
Develop mentoring relationships with Aftersales and IT leaders
Gain valuable hands-on experience supporting service program development and launch activities

Job Functions / Responsibilities

Assist with gathering business requirements, documenting processes, and organizing project information to support future technology and service initiatives
Assist with the definition and implementation of support, training, and other Aftersales programs designed to improve customer experience, service network performance, and product adoption
Conduct market research and competitive benchmarking to identify industry best practices, emerging service offerings, and opportunities for PACCAR Aftersales programs
Create and maintain reports, dashboards, and data visualizations that provide insights into aftersales program performance and customer behavior
Support analysis of customer activity, including connections between diagnostics tool usage, licensing data, and parts purchasing trends
Assist in identifying opportunities to improve parts sales growth through data-driven insights and targeted aftersales initiatives

Qualifications

Relevant coursework or prior internship experience desired
Excellent written and verbal communication skills
Strong organizational and project management skills
Self-motivation and energetic personality
Team-oriented
Flexibility to work in a dynamic, fast-paced environment
Ability to handle multiple priorities
Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college; junior or senior standing preferred.

Benefits

As a U.S. PACCAR intern, you have a full range of benefit options including:

401k with up to a 5% company match
Sick Leave
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth, training, and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field
This position may offer relocation assistance benefits.

Additional Job Board Information

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

Undergraduate Students: $25.00/Hour
Graduate Students: $30.00/Hour
Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

PACCAR Parts is an eVerify Employer.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

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