This position is incentive eligible.
This is OUR story... and YOUR next chapter
At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters
What you will accomplish in this role
The Product Owner – Nursing Ambient Clinical Documentation serves as the accountable owner of product vision, MVP definition, requirements, adoption, and measurable outcomes for Nursing Ambient Clinical Documentation. This role owns product OKRs, value delivery, execution health, and business alignment, and serves as the decision authority on scope, priority, and trade-offs to ensure solutions are delivered with speed, quality, safety, and measurable clinical and operational impact.
This role leads the cross-functional product pod responsible for designing, implementing, scaling, and continuously improving ambient clinical documentation capabilities that support nurses and nursing care teams. The Product Owner partners closely with nursing leaders, frontline nurses, Nursing Informatics, clinical operations, EHR and platform teams, Data/AI, engineering, privacy, security, legal, compliance, and implementation partners to ensure the product fits clinical workflows, supports appropriate documentation practices, protects patient information, and delivers a high-quality user experience.
DT&I’s mission is to bring innovative technology solutions to the clinical and administrative frontline of HCA, re-shaping healthcare processes to improve patient outcomes, empower clinicians with insights, and drive greater efficiency for all. In this role, you will help make clinical documentation workflows more intelligent, impactful, and efficient so clinicians can focus more time on patient care and have a better experience in their work.
What you will do in this role:
Product Vision and Strategy
- Own and communicate a clear product vision for Nursing Ambient Clinical Documentation, aligned to clinical, domain, and enterprise objectives.
- Define and maintain product strategy, roadmap, MVP boundaries, and prioritization framework across discovery, implementation, scale, and optimization.
- Translate clinical and business objectives into actionable quarterly product OKRs and measurable adoption, quality, experience, and value outcomes.
- Continuously adjust strategy based on performance data, frontline feedback, clinical evidence, technology capabilities, and operational shifts.
Clinical Product Value Accountability
- Define, own, and be accountable for pod-level product OKRs and value realization.
- Own measurement of product outcomes, including nurse adoption and sustained utilization, documentation time and burden, documentation completeness and quality, workflow efficiency, nursing experience, and demonstrated clinical and operational value.
- Establish guardrails and success criteria that balance clinician experience, documentation quality, patient privacy, safety, operational value, and responsible use of AI-enabled capabilities.
- Regularly report product performance, outcomes, risks, trade-offs, and adoption barriers to executive and cross-functional stakeholders.
Clinical Workflow, Requirements & Backlog Ownership
- Lead workflow discovery with nurses and nursing care teams to understand documentation practices, pain points, variability, and opportunities for ambient technology.
- Own final business, clinical workflow, functional, and non-functional requirements, including detailed acceptance criteria.
- Ensure requirements address clinical workflow fit, usability, privacy and security, data quality, system dependencies, technical constraints, and enterprise architecture considerations.
- Maintain and prioritize the product backlog based on OKRs, clinical value, user needs, risk, feasibility, and value delivery.
- Partner with the Tech Lead, clinical informatics, design, data, AI, and engineering partners to validate completeness, feasibility, and clarity of requirements.
Decision Authority & Agile Product Leadership
- Serve as the final product decision-maker on scope, sequencing, and trade-offs within the pod.
- Apply sound judgment under ambiguity, balancing speed, clinical risk, technical complexity, cost, user experience, and value.
- Use quantitative data, qualitative user feedback, operational impact, and financial impact to inform prioritization decisions.
- Co-lead sprint planning, demos, retrospectives, release readiness, and product increment reviews alongside the Tech Lead.
Clinical Stakeholder Engagement & Adoption
- Act as the primary product representative across clinical, operational, and technology forums and serve as the voice of nurses and nursing care teams.
- Build sustained partnerships with nursing leaders, frontline nurses, Nursing Informatics, clinical operations, EHR and platform teams, Data/AI, engineering, privacy, security, legal, compliance, and implementation partners to align on product direction, implementation readiness, and adoption.
- Establish structured feedback loops with frontline users and incorporate feedback into roadmap and backlog decisions.
- Partner with change, education, communications, and operational leaders to support implementation, adoption, and sustained utilization across facilities and markets.
Execution Oversight, Quality & Responsible AI
- Oversee delivery outcomes and ensure alignment between clinical intent, business requirements, and technical execution.
- Ensure product increments meet defined acceptance criteria and support OKR attainment before release or broader deployment.
- Validate product performance, data integrity, workflow assumptions, and user experience through pilots, testing, and post-release monitoring.
- Partner with appropriate clinical, privacy, security, legal, compliance, and technology stakeholders to identify and manage risks associated with ambient capture, generated documentation, and AI-enabled functionality.
- Define escalation and remediation paths for quality, safety, privacy, workflow, or adoption issues identified in production.
Data, Reporting & Continuous Improvement
- Own product reporting and performance dashboards that provide transparency into adoption, utilization, quality, experience, and value realization.
- Leverage analytics, operational data, product telemetry, and user feedback to identify performance gaps and refine product direction.
- Define pilot and scale criteria and use evidence from implementation to determine when capabilities are ready for expansion.
- Monitor variation across users, specialties, facilities, and workflows to identify opportunities for standardization or intentional product configuration.
Technical & Product Fluency
- Demonstrate working knowledge of ambient technologies, AI-enabled documentation workflows, APIs, platforms, data flows, and system integrations.
- Understand dependencies across electronic health record workflows, identity and access, clinical data, audio capture, AI services, analytics, and downstream documentation processes.
- Anticipate downstream clinical, operational, data, and technical impacts when defining product scope.
- Translate between clinical users and technical teams so product decisions remain grounded in both workflow needs and implementation realities.
Talent Enablement & Leadership
- Create a psychologically safe environment that fosters accountability, learning, collaboration, and high performance.
- Provide coaching, feedback, and delegation within the pod structure.
- Model high standards for ownership, execution discipline, clinical partnership, and measurable outcomes.
- Operate with pod-level leadership scope while influencing broader ambient documentation and enterprise clinical technology alignment.
What qualifications you will need:
Licenses, Certifications, & Training:
- Certified Scrum Product Owner or similar Agile certification - Preferred
- Relevant clinical licensure or clinical informatics certification – Preferred
Work Location/Schedule:
- Nashville, TN area (near Centennial Park)
- Onsite: M-F, 8am – 5pm
Travel Required:
- This job may require up to 25% travel.
Visa Sponsorship:
- Not offered, now or in the future
At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Product Owner Nursing Clinical Documentation today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
