Title: HR Product Analyst- Service Now
Location:
Charlotte, NC
Duration: 4 months
Work Engagement: W2
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Business Execution. Review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Business Execution.
Responsibilities:
- Evolve the HR Portfolio and roadmap in partnership with Product leadership, HRIS, our HR business owners, and other stakeholders across the business
- Work closely with business partners to evaluate business requirements, plan projects, and participate in efficient development, delivery, and deployments
- Function as the highest-level internal consultant within technology and business groups by building and/or re-engineering HR technical and business processes and tools for greater efficiencies with significant impact to the business
- Lead the planning, support, and execution of user acceptance cycles, including identifying and documenting all relevant test scenarios and test cases
- Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
- Influence, guide and lead less experienced Strategy and Execution staff within the group
- Lead and facilitate workshops and discussions to effectively gather requirements and achieve a detailed understanding of client objectives and desired outcomes
- Drive requirements, incorporating product expertise and industry knowledge to discover and validate what has real value to the business
- Partner with client area to execute planning, conducting, and directing the analysis of overly complex business problems to be solved with automated systems (i.e., ServiceNow, Workday)
- Manage multiple stakeholder groups including global business teams, risk management, compliance, legal, data privacy
- Own and execute on system administration/configuration for Workday/ServiceNow, including configuration, business processes, security & compliance, notifications, auditing, and data quality management
- Drive and maintain capability-specific, vendor-led releases and system enhancements, including the configuration and development of new features, deploying enhancements, as well as creation and execution of test plans, user acceptance and regression testing
- Maintain task status in JIRA or similar Agile management tool. Experience interpreting business and technical needs and experience integrating systems with third-party service vendors.
- Work with user groups to resolve questions, assess user needs, and recommend changes
- Ensure cross-functional dependencies are articulated, managed, and addressed to execute projects with quality and on-time
- Contribute to delivering solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management
- Product-level experience with unionizations (union vs non-union)
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- HR Systems experience (e.g., Workday Core HR Configuration, Union Configuration, ServiceNow HRSD) preferably in a global environment with multiple integrations
- Experience with Workday and ServiceNow integrations
- Experience operating in an Agile environment and/or strong knowledge and understanding of Agile
- Experience leading and facilitating workshops and discussions to meet client objectives and desired outcomes
- Experience driving the requirements process with both technical and business partners
- Experience interpreting business and technical needs and translating them into user stories
- Experience managing complex technology projects and presenting to multiple levels of management
- Ability to operate as part of cross functional work streams to execute projects with quality and on-time
- Knowledge of HR Workday business processes
- Excellent verbal, written and interpersonal communication skills
- Strong organizational, multi-tasking and prioritization skills
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a complex environment
