Job Summary
Reports to the Senior Manager Accounts Receivable and facilitates recovery reimbursements for miscellaneous and project billing. Manages the accuracy of non-freight invoices and investigates delinquent accounts by interfacing with internal business partners and external customers and third parties to research, evaluate, and initiate the appropriate action to resolve discrepancies, record accurate notes on the account, and provide long-term solutions to repetitive problems. Executes improvement projects focused on analyzing data and data relationships from which to draw fact-based conclusions that will drive and support recommendations.
Primary Activities and Responsibilities
- Manage the collection of assigned invoices and the resolution of account issues while meeting set collection targets.
- Establish and maintain effective and cooperative working relationships with internal/external customers to address customer inquiries, research discrepancies, and provide long-term solutions.
- Record accurate notes on the account in the collection system and work with management team on escalation as needed.
- Collaborate with Technology and other Business Partners to resolve, improve and implement solutions.Miscellaneous activities and responsibilities as assigned by manager.
Minimum Qualifications
- High School diploma
- 18 years of age or older
- 1 or more years of experience in Customer Service, Collections, Operations, Finance, or Accounting.
Preferred Qualifications
- Bachelor's Degree/4-year Degree
- 3 or more years of experience in Customer Service, Collections, Operations, Finance, or Accounting.
Knowledge and Skills
- Knowledge of corporate financial principles and practices.
- Exceptional interpersonal communication and negotiation skills.
- Driven - results oriented.
- Inquisitive - innate curiosity.
- Ability to synthesize large amounts of information and develop innovative solutions.
- Strong time-management skills.
- Ability to address multiple priorities in a fast-paced environment.
- Ability to analyze complex business issues and make sound decisions.
- Ability to manage projects and work independently.
Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Job Requirements
- Work hours may vary in length and schedule (may include a non-standard work week)
