Summary
Responsible for configuring, installing, and maintaining desktop software and hardware.
Provides technical support and guidance to users.
This position requires a security clearance which requires US Citizenship to obtain.
Description
55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
- 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
- 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
- 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
- 5% Keeps apprised of new technologies related to workstation support procedures.
Required Education:
- Associate Degree in Computer Science, Information Technology, or other job related field.
- or 2 years of job related work experience.
Preferred Education:
- Bachelor's Degree in Computer Science, Information Technology, or other job related field.
Required Work Experience:
- 2 years of technical operations support experience.
- Experience operating in a Windows environment.
- Experience utilizing Active Directory to create and maintain user and group profiles and permissions.
Preferred Work Experience:
- 3 years of technical operations support experience.
Required Skills and Abilities:
- Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
- Able to provide on-the-spot training to users.
- Understands operating systems imaging concepts.
- Able to make recommendations on selection of hardware and software products to address business requirements to include Asset Management and Enterprise software.
Preferred Skills and Abilities:
- A+ Certification
- Extensive knowledge of IBM Control Desk and its products.
- Knowledge of Cisco VOIP phones (voice systems).
- Knowledge of Asset Management process and the workstation life cycle management.
- Knowledge of managing workstations in a complex environment across multiple domains.
- Able to assist in the support and maintenance of the overall infrastructure.
Required Software and Other Tools:
- Familiarity with computer and workstation equipment.
Work Environment:
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
- Routine transporting of items up to 30 lbs.
- Transporting items up to 70lbs on occasion.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
