This is OUR story... and YOUR next chapter
At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters
What you will accomplish in this role
The Digital Product Analyst, Timpani Centralized Scheduling & Staffing (CSS), supports the pod by translating facility staffing, scheduling, and workforce management needs into actionable product requirements, performing analysis, and producing progress and outcome communications. This role gathers, organizes, and interprets operational, staffing, adoption, and product data to improve centralized scheduling and staffing workflows, staffing decision-making, user experience, labor efficiency, and alignment with business and clinical goals. The analyst works closely with the Associate Product Owner and Product Owner, facility and division staffing leaders, Nursing leadership, frontline operational users, technology teams, and other cross-functional partners to provide insights that shape the product development lifecycle. DT&I’s mission is to bring innovative technology solutions to HCA’s clinical and administrative frontline, reshaping healthcare processes to improve patient outcomes, empower clinicians and operators with insights, and drive greater efficiency for all. In this role, you will help make scheduling and staffing workflows more intelligent, standardized, and efficient so facilities can place the right person in the right place at the right time.
What you will do:
Timpani CSS Product Development Support
- Collect and document detailed requirements from Nursing leaders, Nursing Informatics, frontline nurses, and other stakeholders; translate nursing ambient documentation workflows and needs into clear user stories and acceptance criteria for technical delivery.
- Define detailed key results supporting pod objectives, including measures of nursing adoption, utilization, documentation time and burden, documentation quality and completeness, workflow efficiency, and user experience; perform analyses as needed before automated measurement is available.
- Support the Product Owner in day-to-day product activities, including backlog refinement, sprint planning, requirement clarification, acceptance criteria, testing coordination, and release readiness.
- Prepare analyses and materials for product demos, quarterly business reviews, clinical leadership updates, pilot reviews, and other pod report-outs.
- Work with the Product Owner to develop Objectives and Key Results and define measurement strategies, source systems, baselines, and methodologies for nursing ambient clinical documentation outcomes.
- Partner with data engineers and pod members to create reliable data pipelines, dashboards, and analyses that automate measurement of product, clinical workflow, adoption, and outcome metrics.
Clinical & Cross-functional Collaboration
- Partner with Experience/UX designers and Nursing and Performance Improvement stakeholders to map current and future nursing documentation workflows, identify pain points, and define opportunities for ambient documentation to reduce burden without disrupting patient care.
- Partner with Experience/UX, Nursing Informatics, and frontline nurses to incorporate clinical workflow and user acceptance criteria into user stories and test scenarios.
- Work with adoption teams, process/experience designers, Nursing leadership, and frontline users to translate qualitative and quantitative feedback into prioritized feature specifications and product improvements.
- Partner with change management, education, adoption, and scaling teams to support pilot readiness, training, communications, workflow change, adoption, and responsible scaling across nursing environments.
Timpani CSS Analysis and Reporting
- Prepare analyses and materials for product demos, quarterly business reviews, clinical leadership updates, pilot reviews, and other pod report-outs.
- Use analytical and data visualization techniques to communicate nursing adoption, utilization, documentation quality, workflow, product performance, and outcome insights effectively to clinical, operational, and technical stakeholders.
- Create comprehensive documentation and presentation materials, including nursing workflow maps, requirements, product feature details, acceptance criteria, pilot findings, user guidance, and release communications.
- Collect, analyze, and interpret product telemetry, user feedback, documentation quality indicators, workflow measures, and adoption data to identify trends, risks, issues, and opportunities for continuous improvement.
- Up to 25% travel required
- Performs other duties as assigned
- Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."
What qualifications you will need:
- Bachelor's degree in Business, Computer Science, Health Informatics, Nursing, or a related field Required
- Master's degree in a relevant healthcare, informatics, analytics, business, or technology field Preferred
- 1+ year(s) of experience in healthcare technology, clinical informatics, nursing workflow, product analysis, business analysis, or a related domain, with strong verbal and written communication skills and demonstrated problem solving across technical and functional areas Required
- Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients required
- Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect required
- Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA required
- Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA required
- Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement required
- Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results required
- Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors required
- Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results required
Preferred Experience:
- Certification in Data Analytics, Business Analytics, Health Informatics, or related fields Preferred
- Familiarity with Agile or Scrum methodologies Preferred
At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Digital Product Analyst today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
