DESCRIPTION
General Manager
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what \#LifeAtCummins is all about.
We are looking for a talented General Manager to join our team specializing in General Manager for our BUSINESS SEGMENT in Nitro WV your remote home office.
In this role, you will make an impact in the following ways
- Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.
- Manages branches through Branch Managers.
- Responsible for all functions and financial metrics for the group of branches.
- Develops the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to the Annual Operating
- Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics.
- Manages market analysis for span of responsibilities.
- Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
- Develops a deep understanding of Cummins’ business in the region, globally, and across all business units.
- Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
- Manages customer service through Branch operations.
- Manages warranty submission and rejection; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and implements improvements within the branches.
- Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
- Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates.
- Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for Branch Managers
QUALIFICATIONS
Skills
- Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Drives results - Consistently achieving results, even under tough circumstances.
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Influence Health and Safety Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
- Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Education, Licenses, Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Six Sigma Green Belt certification or Sponsor certification required.
Experience
- Significant relevant experience required, including managerial and budgetary experience.Preferred qualifications:
- A minimum of 5 years of experience in a managerial role, preferably within the diesel or related industry. This should include demonstrated success in leading teams, managing budgets, and driving operational excellence.
- Strong understanding of the repair service and parts industry, including familiarity with industry trends, customer expectations, and regulatory requirements.
- Proven ability to develop and manage budgets, analyze financial reports, and make data-driven decisions to optimize department performance and profitability.
- Exceptional leadership abilities with a track record of inspiring and motivating teams to achieve goals, providing coaching and development, and fostering a positive work environment.
- Strong problem-solving skills with the ability to identify issues, develop solutions, and implement strategies to overcome challenges and improve departmental performance
- Excellent verbal and written communication skills, with the ability to effectively interact with employees, customers, and stakeholders at all levels.
- Dedication to providing exceptional customer service and maintaining high standards of quality and satisfaction within the service and parts departments.
Compensation and Benefits
Base salary rate commensurate with experience, range: $100,000-$150,000. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job General Management
Organization Cummins Inc.
Role Category
Job Type Exempt - Experienced
Min Salary $100000
Max Salary $150000
ReqID 240005B0
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
