Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
JOB SUMMARY
The Application Systems Analyst reports to the Program Manager of Technology Systems. This position is responsible for the technical details, application use, and business implications on a variety of Cap Metro’s Software Systems that includes Commercial-off-the-shelf (COTS) and custom developed software on client-server, multi-tier, web and/or mobile platforms. This role is also responsible for providing client-driven service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication and service.
PRIMARY RESPONSIBILITIES
- Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades, and security.
- Implement, manage, and support desktop and Software as a Service (SaaS) application system.
- Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs.
- Ensure data integrity within systems owned. Understand data relationships, resolve data, and interface issues.
- Provide assistance with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and CapMetro is compliant with vendor licensing requirements.
- Participate in on-call rotation for after-hours IT support.
- Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems.
- Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions.
- Provide periodic reports to management.
- Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption with the business areas. Function as an advocate and advisor for the application of technology solutions to the agency.
- Provide support and assist in leadership in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches. Provide leadership in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24/7 basis.
- Support and assist in leading efforts in system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.
- Document test cases and perform comprehensive testing during implementation and upgrades.
- Support and assist in leading the planning and undertaking of periodic risk analysis of systems and mitigate risks wherever possible. Lead in the planning and testing of disaster recovery. Support and assist in leading implementing, monitoring, and verifying backups. Lead resolving issues.
- Follow change management and change control processes to plan and deploy system changes. Perform change-impact analysis. Communicate changes to stakeholders and IT.
P&C May 2024
- Research, develop and implement IT standards and best practice policies or procedures.
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
- Perform other position related duties as required and/or assigned.
MINIMUM QUALIFICATIONS
Education and Experience:
- Bachelor’s degree in information technology, Computer Science, or related field. Additional related experience may substitute for a degree on a year for year basis up to four (4) years.
- Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems and two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development.
- Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on -premises enterprise business application systems.
Knowledge, Skills, and Abilities:
- Experience with direct end user support in a customer service role.
- Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems.
- Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
- Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant of organizational changes.
- Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision
- Ability to be a positive and constructive contributor in a team-based environment
- Knowledge of Information System Implementation Lifecycle desired.
- Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
- Intermediate proficiency using Microsoft Office Suite.
- Demonstrated leadership ability.
- Demonstrated dedication to customer service.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
- Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
- Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
SECURITY SENSITIVE POSITION
This position is a “Security Sensitive” position. CapMetro will conduct annual criminal background checks on incumbents in this position. A position is “Security Sensitive” if its’ incumbent handles currency, has access to sensitive, computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area.
