At One Medical, the Senior Operations Manager will support the continued delivery of the highest quality primary care to our combined One Medical commercial, senior health, and direct primary care offices for one or more geographies/MSA(s). This role is responsible for the management and development of Operations Leaders, including Practice leadership teams, across multiple lines of business. The Senior Operations Manager will be charged with ensuring optimal access to care, delivering peak member experience, cultivating a highly engaged team, managing relationships with external partners, and using financially sustainable models while driving quality improvements in population health for all business lines.
Key job responsibilities
Leadership & Team Development
Serves as primary contact for assigned Medical Service Areas (MSAs), overseeing business, operational, and financial performance
Hires, develops, and manages high-performing teams through structured interviews, onboarding, and performance management
Provides regular feedback and operational support to Operations Managers and Medical Directors
Conducts team meetings and one-on-one sessions to ensure accountability
Operational Excellence
Implements C-I-CARE principles to build member trust
Analyzes performance data to develop strategic initiatives and drive improvements
Oversees quality health outcomes, patient safety, and regulatory compliance
Manages relationships with health system partners, employers, and payors
Ensures compliance with local, state, and federal medical office regulations
Business Growth & Innovation
Partners with central teams (finance, operations, marketing, sales) on national projects
Leads new service implementation including Senior Health, Expanded Care, and Behavioral Health
Develops new business practices to improve customer service and reduce costs
Monitors financial statements and maintains budget targets
Oversees new office launches and growth initiatives
Performance Management
Prepares weekly, monthly, and quarterly business reviews
Establishes clear performance metrics and expectations
Drives continuous improvement through Lean methodologies
Promotes workplace safety and optimal employee experience
Ensures effective delegation and accountability of operational responsibilities
