Oracle Cloud Infrastructure (OCI) powers Oracle’s global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCI’s performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale.
You will join a technically rigorous organization with a culture grounded in operational excellence, disciplined processes, and continuous improvement, where infrastructure reliability, safety, and execution quality are foundational to delivering cloud services worldwide.
Internal Responsibilities
May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.
Key Responsibilities
Design and document end-to-end operational processes for mission-critical data center operations across electrical, mechanical, environmental, security, and compliance domains.
Translate complex technical and operational workflows into clear, accurate, and actionable documentation for a globally distributed operations workforce.
Author and maintain high-quality SOPs, MOPs, EOPs, emergency response procedures, and engineering standards, ensuring consistency, usability, and technical accuracy.
Ensure all documentation aligns with applicable industry standards and frameworks, including ITIL, ISO 27001 / 14001, ASHRAE, NFPA, and Uptime Institute Tier guidelines, as well as Oracle internal security and compliance requirements.
Manage document lifecycle activities, including version control, change tracking, peer review coordination, and audit readiness, supporting internal and external compliance needs.
Collaborate with automation, IT, and facilities engineering teams to integrate operational documentation into Oracle’s digital knowledge and workflow platforms.
Contribute to continuous improvement efforts by identifying process gaps, incorporating operational feedback and incident learnings, and updating documentation to support safer, more reliable execution.
Skills and Competencies
Exceptional technical writing and information architecture skills, with the ability to synthesize complex operational and technical workflows into clear, compliant, and globally accessible documentation.
Strong change-management and stakeholder-engagement capability, translating operational objectives and risk considerations into structured, measurable, and adoptable standards.
Solid project execution and organizational skills, including experience managing documentation initiatives across multiple workstreams, priorities, and stakeholders.
Hands-on experience with digital documentation and process tools, such as Confluence, SharePoint, Visio, and BPM or workflow platforms.
Experience supporting knowledge transfer through process walkthroughs, documentation reviews, and technical training sessions for geographically distributed teams.
External Responsibilities
May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.
Key Responsibilities
Design and document end-to-end operational processes for mission-critical data center operations across electrical, mechanical, environmental, security, and compliance domains.
Translate complex technical and operational workflows into clear, accurate, and actionable documentation for a globally distributed operations workforce.
Author and maintain high-quality SOPs, MOPs, EOPs, emergency response procedures, and engineering standards, ensuring consistency, usability, and technical accuracy.
Ensure all documentation aligns with applicable industry standards and frameworks, including ITIL, ISO 27001 / 14001, ASHRAE, NFPA, and Uptime Institute Tier guidelines, as well as Oracle internal security and compliance requirements.
Manage document lifecycle activities, including version control, change tracking, peer review coordination, and audit readiness, supporting internal and external compliance needs.
Collaborate with automation, IT, and facilities engineering teams to integrate operational documentation into Oracle’s digital knowledge and workflow platforms.
Contribute to continuous improvement efforts by identifying process gaps, incorporating operational feedback and incident learnings, and updating documentation to support safer, more reliable execution.
Skills and Competencies
Exceptional technical writing and information architecture skills, with the ability to synthesize complex operational and technical workflows into clear, compliant, and globally accessible documentation.
Strong change-management and stakeholder-engagement capability, translating operational objectives and risk considerations into structured, measurable, and adoptable standards.
Solid project execution and organizational skills, including experience managing documentation initiatives across multiple workstreams, priorities, and stakeholders.
Hands-on experience with digital documentation and process tools, such as Confluence, SharePoint, Visio, and BPM or workflow platforms.
Experience supporting knowledge transfer through process walkthroughs, documentation reviews, and technical training sessions for geographically distributed teams.
