Do you want to join an organization that invests in you as a Lead Housekeeper? At Heart Hospital of Austin, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Job Summary and Qualifications
Perform a variety of duties for the cleaning and maintenance of the hospital. The primary responsibility of the Housekeeper is to provide the highest quality of service to customers at all times. In order to fulfill these responsibilities, Housekeepers clean offices, patient rooms, guest rooms, bathrooms, lavatories, halls, food service areas, patient service areas, and any other area that may need attention.
GENERAL RESPONSIBILITIES
Primary Duties
- Cleans light fixtures, ceiling and vents, walls, mattresses, furniture, windows and window coverings, floors and carpets, restroom fixtures and showers.
- Replenish paper and plastic products.
- Move furniture, supplies and equipment.
- Hang draperies (to include cubicle and shower curtains).
- Set-up tables and chairs in auditorium or halls.
- Push/pull cleaning cart or flatbed, carry buckets.
- Operate equipment such as vacuum cleaner and telephone.
- Maintain equipment and wear protective clothing as required by the work environment or government regulations.
- May also train workers engaged in cleaning and maintaining the premises.
- Recommend the number of qualified and competent staff that that department needs to provide quality service.
- Continuously assess and improve the department’s performance.
- Maintain appropriate QC programs.
- Assist with and participate in orientation, in-service training, and continuing education of all persons in the department.
- Recommend space and other resources needed by the department.
- Participate in selecting outside sources for needed services.
- Participate in day to day staffing.
- Assist in the hiring of competent staff.
- Evaluate staff competency via a peer review process.
- Accountable for knowing and revising the appropriate policies and procedures.
Staff/Unit Responsibilities
- Uses resources in an efficient and cost effective manner.
- Participates in peer review.
- Participates in developing other staff and affiliating students.
- Maintains and develops own professional competencies.
- Maintains and promotes a team spirit through active cooperation and collaboration.
- Assists in interdepartmental service coordination.
- Actively participates in the Performance Improvement and Utilization
- Review programs.
- Assists in directing and guiding staff in the coordination of unit operations.
- Assists in all aspects of care if in the environment, such as dietary, housekeeping, infection control, and supply and equipment management.
- Attends 80% of in-services and departmental meetings.
- Help provide staff to other areas of the hospital when needed.
Professionalism
- Adheres to dress code, conduct and attendance policies.
- Accepts both positive and negative constructive feedback.
- Attends at least 80% of in-services and departmental meetings.
- Demonstrates a supportive/positive attitude toward the hospital and fellow employees – is a positive team member.
- Expresses self in an organized, comprehensive, articulate and concise manner.
Initiative
- Develops specific work plans and due dates.
- Follows through on planned assignments within assigned timeframes.
- Effectively prioritizes assignments.
- Demonstrates a willingness to accept extra assignments.
- Adjusts to change, work pressures or different situations without undue stress.
- Demonstrates skill in developing improvements in work methods.
- Effective in cost control and resource utilization.
Key Relationships
- Maintains positive relationships with internal customers. Is effective in interacting with and problem solving.
- Maintains positive relationships with external customers. Is effective in interacting with and problem solving.
- Proactive in meeting customer’s needs. Responds promptly to customer needs or requests.
- Keeps Team Leader informed of problems, recommends solutions.
- Participates in education/development of peers and other staff
Annual Requirements
- SDH Annual Education
- Attendance Requirements
- Adheres to Department Dress
- Code Code of Conduct Refresher Course
- Other
- Annual Competency Training (if applicable)
- BLS (if required) as per St. David’s Healthcare policy
- ACLS (if required) as per St. David’s Healthcare policy
- PALS (if required) as per St. David’s Healthcare policy
COMPETENCIES EXPECTED AND EVALUATED
Performance and behaviors must be aligned with and support the St. David’s Healthcare Mission, Vision, Values and Goals.
- Mission: To provide exceptional care to every patient, every day with a spirit of warmth, friendliness and personal pride.
- Vision: To be the finest care and service organization in the world.
- Values: Integrity, Compassion, Accountability, Respect and Excellence
- Goals: Exceptional Care, Customer Loyalty and Financial Strength
Employees are expected to follow:
- All hospital/departmental policies and procedures
- All service excellence programs (AIDET, Key Words/Key Times, Hourly Rounding, Bedside Shift Report, etc.)
- Ethics and Compliance Program
- Values Commitment
- Patient and Employee safety/security policies and protocols
- Comply with all requirements of employment (license/certification, annual education, vaccine preventable diseases/annual flu requirements)
EXPERIENCE REQUIRED: 2 – 3 years prior housekeeping experience
EXPERIENCE PREFERRED: Hospital environment
EDUCATION: High School Graduate/Equivalent Preferred
Benefits
Heart Hospital of Austin, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Heart Hospital of Austin, a proud member of St. David's HealthCare, stands as a leading 72-bed facility renowned for its exceptional performance in cardiovascular care. Specializing in the diagnosis and treatment of cardiovascular disease, the hospital provides a comprehensive 24-hour emergency department to address urgent health needs. With innovative programs like the Executive Wellness Program and the Advanced Heart Failure Program, including cutting-edge therapies such as extracorporeal membrane oxygenation (ECMO) and the left ventricular assist device (LVAD), patients receive world-class treatment. Boasting six operating rooms—three of which are hybrid—alongside three catheterization labs and expert electrophysiology services, Heart Hospital of Austin is equipped to handle complex cardiovascular cases effectively. With an impressive track record as a 12-year recipient of Merative's (formerly PINC AI) 50 Top Cardiovascular Hospitals award and recognition from Healthgrades as Texas's No. 1 cardiac program for six consecutive years, the hospital is a beacon of excellence. Additionally, it hosts one of the largest non-academic cardiovascular research programs globally, solidifying its commitment to advancing heart health for patients everywhere.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Lead Housekeeper opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
